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About the Role
Provide support and administrative expertise to the People and Culture Department, responding to employee inquiries efficiently and professionally to ensure maximum satisfaction while adhering to Four Seasons Hotels & Resorts’ policies and procedures.
Responsibilities
- Maintain harmonious and professional relationships with co-workers, supervisors, and all departments.
- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
- Build and maintain excellent relationships with all vendors.
- Assist management and line employees with concerns or questions.
- Assist in other areas of the department as needed.
- Perform daily administrative duties such as filing, copying, faxing, emails, and answering telephone inquiries.
- Assist the People and Culture Manager with the recruitment process, including responding to applications, checking references, and processing new hire paperwork.
- Maintain and update all employee records in Workday.
- Maintain confidential department information, including employee conversations, personal information, and medical files.
- Administer and update employee medical and benefits plans for new hires, transfers, or promotions.
- Organize annual events such as Health Check-ups and Influenza Flu Shots.
- Provide assistance related to employee relations, including committee organization, employee communication, bulletin boards, employee of the month programs, picnics, parties, and town hall meetings.
- Effectively communicate People and Culture related and Hotel information through various methods including bulletin boards, handouts, and mailings.
- Ensure timely receipt from the People & Culture internal mailbox and post all outgoing Human Resources mail.
- Ensure all employee areas, including the cafeteria and locker room, are clean and well-maintained.
- Track, prepare, and present service awards in a timely manner.
- Perform additional duties as assigned by the People and Culture Manager.
Requirements
- Excellent written and verbal communication skills to prepare and deliver reports.
- Apply an ethical approach to the outcome of situations.
- Plan and monitor duties for effective and efficient use of resources to maximize impact on Hotel/Resort objectives.
- Strong interpersonal and relationship-building skills to work with peers, superiors, and clients.
- Demonstrate the ability to multi-task.
- Work in a safe, prudent, and organized manner.
- Must possess legal work authorization for Japan.
- Must be fluent in English and Japanese business communication.
Location
- Tokyo, Japan
Work Type
- Full-time
Salary/Compensations
- Competitive Salary, wages
Benefits
- Comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- 50% F&B outlet discount for other Four Seasons Hotels in Japan
- Complimentary Employee Meals
- Social insurance
- Defined contribution benefit
- Yearly health checks up
About the Company
- Four Seasons is powered by its people, a collective of individuals striving for improvement and mutual respect.
- Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
- The purpose is to create lasting impressions through genuine connections with people and the world.