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About the Role
The Field Service Technician will travel to customer sites to install, repair, maintain, and train users on optometry equipment. This hands-on role requires unpacking, setting up, and training on various equipment, including network integration. Collaboration with tech support and user training on equipment operation and care are key aspects of this position.
Responsibilities
- Travel to customer locations to perform equipment installations, training, and service
- Repair, calibrate, and install equipment at the client’s business site
- Communicate directly with customers on product use
- Manage customer equipment problems and requests for replacing defective parts
- Provide trade show support (set-up, tear down) and sales support during show hours
- Communicate with supervisor on engineering, production & end-user issues
- Provide telephone technical support to clients, technicians and sales representatives
- Train clients on how to use the equipment
- Rebuild used equipment for resale
- Identify and manage the level of spare parts required to repair the equipment
- Verify and label standard exchange spare parts to be returned to the head office
- Coordinate and schedule workshop and field service calls using the ERP internal system
- Register all cases as work order cases and report travel schedule
- Update the ERP system database after each service call and produce weekly reports
- Prepare equipment for demonstrations at clients’ business sites and optical shows
- Complete, maintain and process pertinent paperwork
- Work internally with other functional areas (Sales, Customer Service, etc.) on status of repairs and installations
- Attend continuing educational seminars and equipment training
- Assist in the final testing of new products & upgrades
- Provide operational, maintenance and troubleshooting training
- Execution of any other related tasks as well as support and assistance to other departments
Requirements
- Minimum 2 years of experience in technical services
- Network and IT knowledge
- Basic knowledge of the Windows Office suite
- Valid driving license in the province of employment/location
- Ability to lift or move equipment, with assistance, weighing 70 to 100+ pounds
- Ability to stand for prolonged periods of time
Skills
- Technical experience installing and/or repairing equipment / machinery
- Experience with optical, medical, and/or lab equipment
- Strong interpersonal and customer service skills
- Ability to train others
- Ability to work independently with the drive to learn and a sense of accountability
Location
- Field
Work Type
- Full-Time
- Frequent travelling required with some overnight stays, travel 80-90%, locally and across a multi-province territory
Education Level
- DEC in electromechanical or electronics (optical knowledge is an asset)
Salary/Compensations
- 62,353.20 - 77,391.17
Benefits
- Competitive bonus and/or commission plan
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
About the Company
- Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry.
- Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care.
- Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.
- Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.
- Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Equal Opportunity
- EssilorLuxottica complies with all applicable laws related to the application and hiring process.
- We are an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
- Native Americans in the US receive preference in accordance with Tribal Law.