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About the Role
Anthos|Home is scaling significantly and preparing for expansion. This pivotal leadership role, reporting to the Chief Operating Officer, ensures we build on our existing infrastructure to serve even more people who need our support by owning the operating cadence, handoffs between teams, pipeline visibility, and unblocking operational challenges.
Responsibilities
- Drive unit clearance against targets and keep work moving from unit identification through move-in.
- Set priorities when teams pull in different directions, and clarify ownership where responsibilities overlap.
- Tighten the handoffs between teams, including the handoff to Aftercare, so nothing falls through the seams.
- Hold every team to a consistent quality standard across the pipeline.
- Raise the bar for how teams use data to make decisions and keep new initiatives moving alongside the day-to-day work.
- Continuously evaluate how placements run, and drive improvements through process redesign, technology, or wherever else the opportunity sits.
- Monitor spending against budget and flag issues early when they trend off track.
- Oversee the data systems and technology that advance the goals of Anthos|Home, including the use of AI.
- Evaluate these systems on a regular cadence, identifying additional resources or changes needed to keep them effective.
- Lead the analysis of current technology, recommend near-term fixes, and set a longer-term strategy for the organization’s data and technology infrastructure.
- Oversee evaluation efforts: identify resources, and provide feedback and information as needed.
- Partner with the COO to work with the CEO on strategic direction, goals, and action plans for Anthos|Home.
- Oversee implementation of strategic initiatives with the Deputy Chief of Program Operations and other leaders.
- Propose, evaluate, and provide feedback on new strategies, including revenue streams based on Anthos|Home’s core model.
- Work with senior leaders to carry out the organization's strategic vision and operating plans, and with external partners where needed.
- Continuously evaluate the Key Program Indicators used to measure success, and address the challenges they surface.
- Foster a positive, inclusive, and collaborative organizational culture.
- Support the organization as needed.
Requirements
- Bachelor's degree required; Master's degree strongly preferred in Business Administration, Data Analytics, Information Systems, Public Administration, or a related field (MBA, MPA, or equivalent).
- Equivalent combination of education and progressive leadership experience considered (typically 10+ years in operations, data/analytics, or systems management, ideally within nonprofit, housing, or human services).
- Experience working cross-functionally with program and technology teams strongly preferred.
- More than 7 years of senior management experience, including experience running a multi-team operation, with a track record of driving results through influence and credibility.
- Proven success improving efficiency and operational performance through process creation, streamlining, and/or digitization.
- Ability to design processes that hold up at scale and a drive to keep making things faster and better.
- Excellent problem-solving, analytical, and organizational skills, with strong attention to detail.
- Expertise in data analysis and reporting tools, and an ability to assess with clear judgment what the numbers do and do not tell you.
- Strong technology expertise, with proficiency in MS Office, Adobe Acrobat, and data visualization tools.
- Quick eye for where technology can improve the work.
- Experience utilizing AI is also important.
- Strong communication and presentation skills paired with excellent judgment.
- Proven experience leading change management efforts and inspiring confidence in new directions.
- Flexibility to work evenings and weekends as needed.
Skills
- Data-oriented
- Tech-savvy
- Accuracy
- Data-driven decision making
- Information tracking and sharing
- Thoughtful
- Adaptable
- Detail-oriented
- Follow-through
- Open communication
- Ownership
- AI
- MS Office
- Adobe Acrobat
- Data visualization tools
- Change management
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Senior management experience (more than 7 years)
- 10+ years in operations, data/analytics, or systems management
Education Level
- Bachelor's degree required
- Master's degree strongly preferred
Salary/Compensations
- $175,000 – $200,000 / year
Benefits
- Health, dental, and vision insurance
- 401(k) with 4% employer match
- Generous paid time off
- Summer Fridays in August
- Professional development opportunities
- Current wellness perks, including ClassPass
About the Company
- Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers.
- We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster.
- We believe every person deserves a place to blossom, and we're building the tools, systems, and teams to make that possible.
- At Anthos|Home, urgency drives our work because every day in shelter matters.
- We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.
- We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems.
- Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared.
- We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work.
- How effectively we use data and technology directly impacts how quickly people get home.
Equal Opportunity
- Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed.
- We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply.
- Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability.
- We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively.
- Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.