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About the Role
The Assistant Account Director will oversee the successful execution of services provided to customers, manage sales, and maintain and build relationships between the company and its clients.
Responsibilities
- Operate as the day-to-day point of contact for all account-specific matters.
- Develop and manage client relationships to ensure service level expectations are met.
- Resolve client conflicts and employee issues efficiently.
- Meet all client deadlines according to their needs and objectives.
- Oversee customer account management and negotiate contracts to maximize profit.
- Establish budgets with clients and the Account Director.
- Achieve or exceed financial targets while ensuring efficient operations.
- Foster an environment of teamwork, cooperation, and performance excellence.
- Collaborate with the Account Director on vendor contract negotiations, RFPs, and self-perform opportunities.
- Assist in preparing monthly and quarterly portfolio reports for stakeholders.
- Participate in governance meetings with vendors and clients.
- Collaborate with site managers to develop innovative vendor programs for quality, cost savings, sustainability, and efficiency.
- Administer internal performance audits and drive corrective action plans.
- Support internal and external regulatory agency inspection reviews.
- Ensure all work complies with SBM company policies and procedural standards.
- Recruit, hire, structure, evaluate, and develop high-performing teams.
- Identify new sales opportunities within existing accounts.
- Prepare and deliver sales presentations to executives.
- Forecast and track sales results, including annual forecasts.
- Communicate progress of initiatives to internal and external team members.
- Plan, assign, and direct work of employees with managers and supervisors.
- Provide leadership and motivation, conveying SBM's vision and values.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in a related field.
- 5+ years of facilities management or janitorial operations experience.
- 3+ years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.
- Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction.
- May be required to have a valid driver’s license.
- Proven ability to build and maintain strong client relationships, including contract compliance, SLA management, and issue resolution.
- Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.
- Proficiency with Microsoft Office Suite.
- Experience using workforce management, facilities management, CMMS, or related operational systems.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or the business community.
- Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the public.
- Strong verbal and written communication skills.
- Ability to manage multiple account management projects simultaneously.
- Strong attention to detail.
- Ability to lift and/or move up to 35 pounds.
Skills
- Client Relationship Management
- Contract Negotiation
- Budget Management
- Team Leadership
- Sales Presentation
- Forecasting
- OSHA Regulations
- Workplace Safety
- Environmental Compliance
- Janitorial Industry Best Practices
- Microsoft Office Suite
- Workforce Management Systems
- Facilities Management Systems
- CMMS
- Communication Skills
- Attention to Detail
Location
- Various work locations
- Customer sites
- Company facilities
Work Type
- Full-time
Experience Level
- 5+ years of experience
- 3+ years in a management role
Education Level
- Bachelor's degree
Salary/Compensations
- $110,000-$140,000 per year
Benefits
- Comprehensive benefit packages
About the Company
- SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.
Equal Opportunity
- We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.