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About the Role

This is a new role supporting the optimisation and development of online careers systems, providing City St George's students and graduates with easy access to digital careers and employability support.

Responsibilities

Provide careers system support for users, diagnosing problems and finding resolutions, escalating issues to the central IT department and vendors as required.
Optimize the configuration and design of CareersHub, the key careers service management system, and other website subscription services, reviewing analytics data to inform developments.
Manage and update content on CareersHub and the Careers Intranet (SharePoint), train staff, and document good practice.

Requirements

Experienced in content management, including web content curation.
Knowledge of basic HTML and accessibility standards.
Highly proficient using Microsoft 365, particularly Excel for data analysis and reporting.
Passionate about technology and emerging AI, with the knowledge and skills to make meaningful improvements and think beyond traditional solutions to improve user experience.
Skilled at identifying customer needs, resolving issues or escalating appropriately, and managing multiple priorities in fast-paced environments.
Strong organisational, communication, and interpersonal skills, with the ability to build effective relationships across a wide range of stakeholders.

Skills

Content management
Web content curation
Basic HTML
Accessibility standards
Microsoft 365
Excel
Data analysis
Reporting
Technology
AI
Customer needs identification
Issue resolution
Priority management
Organisational skills
Communication skills
Interpersonal skills
Relationship building

Location

London

Work Type

Internal applicants only

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
Brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
One of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Students are at the heart of everything that they do, and they are committed to supporting them to pursue their career and personal ambitions.
Research is engaged, at the frontier of practice and has a positive impact on the world around us.

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.