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About the Role
The Line Server - Barista contributes to Starbucks' success by providing legendary customer service, creating the Starbucks Experience through prompt service, quality beverages, and maintaining a clean and comfortable store environment.
Responsibilities
- Maintain cleanliness and sanitation of the front and back area of the store.
- Arrange and organize counters, workstations, retail space, and condiment areas.
- Perform barista duties and responsibilities according to the employee and licensed store manual.
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events.
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
- Communicate information to the manager so that the team can respond as necessary.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching.
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.
- Maintains a clean and organized workspace.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments.
- Maintains regular and punctual attendance.
Requirements
- Must be at least 18 years old.
- Ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
- Ability to perform each job responsibility satisfactorily.
- Regularly required to talk or hear.
- Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
- Occasionally required to reach with hands and arms.
- Occasionally required to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Moderate physical ability such as lift or maneuver at least forty (40) pounds.
- Prolonged sitting during the shift.
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals.
- Ability to respond to common inquiries from other Team Members or guests.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to compute complex mathematical calculations.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to decipher various reports and maintains reports upon request.
- Strong decision-making and problem-solving skills.
- Ability to work well under pressure and deadlines.
- Must be able to interact with internal and external guests in a professional manner.
- Must be able to work varying schedules to reflect the business needs of the property.
Skills
- Customer service
- Barista skills
- Beverage preparation
- Food preparation
- Cleaning and sanitation
- Organization
- Communication
- Teamwork
- Problem-solving
- Decision-making
- Cash handling
- Safety and security procedures
- English fluency
Location
- New York City
Work Type
- Full-time
- Varying schedules
Experience Level
- Entry-level
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $30.66 - $40.88
About the Company
- Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
Equal Opportunity
- The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
- We welcome the strength of diversity in our workforce.