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About the Role
The Case Management Supervisor is a leadership role within the human service team, responsible for overseeing the development and execution of service and care plans for residents. This role aims to foster a supportive environment that promotes stabilization, independence, self-reliance, and skills development, while leading a team of Case Managers and coordinating community-based resources.
Responsibilities
- Ensure residents receive quality and appropriate services per organizational principles and program requirements.
- Review service and care plans to ensure they are customized to resident needs, aligned to biopsychosocial assessments, and promote independence and long-term stability.
- Develop partnerships and service agreements with external providers for immigration, legal, health, mental health, childcare, youth services, public benefits, employment, and educational/vocational support.
- Ensure residents are actively engaged in public benefits and city programs according to DHS requirements.
- Ensure school-age children in Family Shelters receive transportation, school transfers, and ESL/ELL/IEP services as needed.
- Develop and maintain a resource network for resident referrals.
- Ensure Case Managers leverage external services in service and care plan development and implementation, and advocate with providers to secure services.
- Ensure residents maintain healthy hygiene and housekeeping.
- Engage residents with behaviors compromising health and safety with Social Workers and external resources.
- Review discharge plans to ensure continued enrollment in public benefits and linkages to community-based organizations.
- Review performance and productivity of Case Managers, providing constructive feedback, guidance, and technical assistance.
- Provide performance evaluations.
- Troubleshoot difficult resident cases and intervene in special needs cases.
- Conduct regular 1-on-1 meetings with team members and update performance goals, accomplishments, notes, and feedback in Paycom.
- Ensure Case Managers adhere to CHI code of conduct and comply with all relevant rules and regulations.
- Document interactions and communications with and on behalf of residents in CARES and AWARDS.
- Perform other duties as assigned by supervisor and Program Director.
Requirements
- Bachelor’s degree in Social Work or Psychology required.
- Five (5) years of experience plus two (2) years of supervisory experience in social services for clients.
- Experience with immigrants and immigration issues prioritized.
- Minimum of seven (7) years of case management experience and three (3) years of supervisory experience in the past ten (10) years may be substituted for educational requirement.
- Professional verbal and written communication skills.
- Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
- Professional competency in MS Word, Excel, Outlook and the internet.
- Experience with CARES, HOME, CAPS, and AWARDS prioritized.
- Ability to formulate simple financial budgets and coach budget management skills.
- Ability to prioritize, make appropriate decisions and judgment calls.
- Experience working with homeless individuals and people living with health and/or mental health issues and substance use.
- Ability to engage residents.
- Extensive experience with service and care plan development and implementation.
- Experience in building and sustaining partnerships and collaborations with external service providers and community-based organizations.
Skills
- Case Management
- Supervision
- Service and Care Plan Development
- Community Resource Development
- Partnership Building
- Verbal Communication
- Written Communication
- MS Word
- MS Excel
- MS Outlook
- Internet Proficiency
- Budget Management
- Decision Making
- Judgment
- Working with Homeless Individuals
- Working with individuals with Health/Mental Health Issues
- Working with individuals with Substance Use Issues
- Resident Engagement
- Spanish Proficiency (prioritized)
- CARES Experience (prioritized)
- HOME Experience (prioritized)
- CAPS Experience (prioritized)
- AWARDS Experience (prioritized)
Location
- Sheepshead Bay Brooklyn, NY
Work Type
- Full Time
Experience Level
- 5 years of experience in social services
- 2 years of supervisory experience in social services
- 7 years of case management experience (alternative)
- 3 years of supervisory experience in the past 10 years (alternative)
Education Level
- Bachelor’s degree in Social Work or Psychology
Salary/Compensations
- $66,300.00
Benefits
- Generous Paid time off
- Personal and Sick Days
- Health insurance and health reimbursement account
- Dental and vision plans
- Flexible spending account
- AFLAC supplemental insurance
- Dependent Care Spending Account
- Commuter Transit and Parking Account
- Working Advantage- Employee Perks
- 401(k) retirement plan
- Life insurance
- Employee Assistance Program
- Monthly trainings and career development plans
About the Company
- Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
- Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
- We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
Equal Opportunity
- Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
- This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.