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About the Role
This role provides operational, administrative, and analytical support for North America delegated claims governance, third-party service oversight of non-legal claim vendors, audit coordination, documentation management, and performance reporting. The successful candidate will support governance activities across North America Programs TPAs and non-legal third-party service providers.
Responsibilities
- Support North America TPA inventories, governance records and relationship documentation.
- Support coordination and collection of onboarding, renewal and offboarding documentation.
- Support governance review meetings and maintain meeting documentation.
- Track completion of required governance activities and action items.
- Maintain TPA governance calendars and review schedules.
- Coordinate stakeholder inputs required for governance reviews and assessments.
- Assemble and organize documentation required for due diligence reviews.
- Maintain audit evidence repositories and supporting documentation.
- Track audit findings, remediation activities and implementation status.
- Support preparation of materials for internal audit, compliance and regulatory reviews.
- Maintain records of governance approvals, assessments and supporting evidence.
- Assist with periodic governance reporting and documentation reviews.
- Produce recurring TPA and vendor performance reports.
- Maintain scorecard data, KPI reporting and service tracking metrics.
- Assist in preparation of management reporting packages.
- Support analysis of service performance trends and exception reporting.
- Track service level performance and remediation commitments.
- Maintain governance dashboards and reporting repositories.
- Support administration of governance activities for non-legal service providers supporting Claims.
- Maintain vendor contact lists, service inventories and governance records.
- Coordinate information requests between business stakeholders and vendors.
- Track service review meetings, actions and follow-up items.
- Support documentation of vendor performance discussions and agreed actions.
- Assist in maintaining service governance standards and supporting documentation.
- Develop and maintain governance procedures, operating guides and process documentation.
- Organize document repositories and version control processes.
- Coordinate updates to governance templates, checklists and standards documentation.
- Maintain governance evidence and records retention requirements.
- Support preparation of presentations and leadership materials.
- Ensure documentation remains current and audit ready.
- Coordinate activities across Claims, Programs, Underwriting Operations, QA, Compliance, Legal and Vendor Management.
- Support information gathering for governance reviews and vendor assessments.
- Maintain action logs, issue trackers and governance review records.
- Facilitate communication between stakeholders involved in governance activities.
- Support implementation of governance initiatives and process enhancements.
- Assist with special projects relating to delegated claims and third-party service governance.
Requirements
- 2-5 years of experience in insurance operations, claims operations, delegated authority, vendor management support, compliance, auditing, business operations or governance-related roles.
- Strong organizational and administrative skills.
- Demonstrated attention to detail and documentation discipline.
- Experience preparing reports, scorecards and management information.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Experience supporting audits, compliance reviews, vendor governance or operational oversight activities preferred.
- Knowledge of claims operations, delegated claims administration or program business preferred.
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Teams
- Microsoft SharePoint
Location
- United States of America
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's degree or equivalent combination of education and experience
Salary/Compensations
- 125-140K
Benefits
- Competitive target incentive compensation
- Medical plans for you and your family
- Health and wellness programs
- Retirement plans
- Tuition reimbursement
- Paid vacation
About the Company
- AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance.
- We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.
- We proudly maintain an entrepreneurial, disciplined and ethical corporate culture.
- As a member of AXIS, you join a team that is among the best in the industry.
- At AXIS, we believe that we are only as strong as our people.
- We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.
- This means that we bring our whole selves to work.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.