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About the Role
Plans, develops, and implements customer strategies for the retention and growth of existing business within a specific customer.
Responsibilities
- Provides direction and develops growth and retention for client specific programs.
- Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship.
- Consults with development teams on market requirements and product features.
- Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team.
- Coordinates and aligns strategy with corporate growth plan.
- Works with other departments to help develop relationship with regards to pricing, positioning, and packaging.
- Evaluates and analyzes program results and presents recommendations for changes in strategy.
- Carries out management responsibilities including interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
- Ensures employees are properly trained on tasks and safety requirements.
Requirements
- May be required to have a valid driver’s license.
Skills
- Customer retention strategies
- Business growth strategies
- Market trend analysis
- Product feature consultation
- Cross-departmental communication
- Strategy alignment
- Pricing
- Positioning
- Packaging
- Program analysis
- Management
- Interviewing
- Hiring
- Performance evaluation
- Employee relations
- Problem resolution
- Employee training
- Safety training
Experience Level
- 5-8 years of experience
Education Level
- Bachelor’s degree in Business Management, or a related field
Salary/Compensations
- $140,000-$180,000 per year
Benefits
- Comprehensive benefit packages
About the Company
- SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.
Equal Opportunity
- We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.