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About the Role

As the Product Professional for the Internal Systems Product organization, you will partner with dedicated engineering and operations teams to deliver best-in-class customer experiences for our Merchant business. You’ll work with the teams responsible for boarding, implementation, training, and operationalizing document management solutions, ensuring customers and partners of all sizes have clarity, flexibility, and the tools they need to deliver excellent customer experiences. You will provide prioritization around strategic initiatives and user-facing roadmaps that effectively communicate key priorities with Product and Engineering to offer modern operational support tools for the business.

Responsibilities

Define and drive the document management product vision and roadmap, identifying opportunities to improve Merchant and Partner experiences, operational efficiency, and business growth.
Translate product strategy into prioritized requirements, business cases, and deliverables based on customer and business impact.
Partner with engineering teams, internal stakeholders, and third-party vendors to deliver scalable solutions and successful product launches.
Lead Voice of Customer research and serve as the subject matter expert for document management products and capabilities.
Manage strategic relationships with third-party document management providers, influencing product enhancements and future platform development.
Serve as the primary liaison for third-party document management vendors, managing strategic partnerships, evaluating solution enhancements and releases, and influencing product roadmaps through ongoing feedback and collaboration.

Requirements

5+ years of product management experience with a track record of delivering products across the full lifecycle, including platform migrations, system consolidations, and M&A integrations.
Expertise in product strategy, roadmap development, Agile delivery (Scrum/SAFe), and translating business, legal, and compliance requirements into product solutions.
Hands-on experience with DocuSign (eSignature, CLM, or similar), including administration, workflow design, and environment consolidation.
Proven ability to lead complex, cross-functional initiatives across multiple business units and matrixed organizations while managing competing stakeholder priorities.
Strong technical aptitude with experience in software/web technologies and enterprise integrations (e.g., Salesforce, SAP, or similar platforms).
Experience creating streamlined, user-centric experiences and managing third-party vendor relationships.
Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

Skills

Product Management
Product Strategy
Roadmap Development
Agile Delivery (Scrum/SAFe)
DocuSign (eSignature, CLM)
Workflow Design
Software/Web Technologies
Enterprise Integrations (Salesforce, SAP)
Vendor Relationship Management

Location

United States

Work Type

Full-time
Hybrid

Experience Level

5+ years

Education Level

BS/MS in Business, Computer Science, Engineering, or a related field

Salary/Compensations

$90,000 - $110,000
$97,200.0-$154,800.00

Benefits

Competitive salary and benefits package
Opportunities to grow skills and build career within a global business
Access to learning, development and on-the-job experiences
Supportive, inclusive team environment
Time to give back through community and charity initiatives
Global employee assistance program
Recognition through a global platform
Drug test (if conditional offer of employment and working in the US)
Reasonable accommodations for individuals with qualified disabilities

About the Company

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us.
Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast.
Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Equal Opportunity

Global Payments is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here.
Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.