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About the Role
This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the space to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.
Responsibilities
- Act as a general brand ambassador, with expertise in the various brands, space, and product.
- Ensure the best levels of customer service at all times.
- Engage with the wider store team/VIP team through dedicated styling packs.
- Liaise with the Merchandise team, providing buying feedback at the end of the season or during buying trips.
- Maintain consistent, weekly correspondence with buyers/assistant buyers.
- Take ownership of VMD/Replenishment/BOH standards, ensuring the store team understands expectations.
- Achieve sales performance targets (individual/space).
- Host or support brand-specific events.
- Complete EOD Reporting.
- Participate in staff training and ongoing presentations with product updates.
Requirements
- At least 3 years in high-end/luxury retail or relevant brand experience is advantageous.
- Specific understanding of DSM and CDG brands, aesthetic, and consumer.
- Ability to build client relationships at a high level and set a clear example for other DSM sales team members.
- Specific understanding of all collections and stock availability at DSM.
- Experience with similar brands is preferential.
- Possess a client book of potential new business for DSM.
- Knowledge of Retail Pro is not essential.
Skills
- Clienteling
- Brand Ambassadorship
- Customer Service
- Visual Merchandising Display
- Stock Replenishment
- Back of House Standards
- Sales Performance
- Event Hosting
- Staff Training
- Product Knowledge
Location
- In-store
- Remotely
Work Type
- Full-time
Experience Level
- Experienced
Benefits
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
- Generous Clothing Allowance
- Up to 60% DSM Employee Discount
- 50% discount on all Rose Bakery food and drink
- Access to RetailTrust, our Employee Assistance Programme
- 24/7 Access to our VirtualGP service
- Cyclescheme and Eyecare Vouchers
About the Company
- Dover Street Market is a unique retail concept founded by Rei Kawakubo and Adrian Joffe.
Equal Opportunity
- We celebrate the diversity of our workforce, which makes us unique, creative, and connected.
- As an equal opportunity employer, we ensure fair treatment for all candidates and employees.
- We welcome people from all walks of life and strive to make everyone feel they belong.
- We regularly review our recruitment and onboarding processes to be as inclusive as possible.
- We respect everyone’s stories and celebrate our differences.