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About the Role
Vertus is Canary Wharf's Build to Rent residential brand, seeking a confident, energetic, and commercially driven Leasing Consultant. This role is central to the Vertus experience, involving meeting prospective residents, showcasing apartments, and helping individuals find their homes. It goes beyond viewings to building relationships, generating excitement, and converting inquiries into residents, with ownership of the sales pipeline and ambitious targets.
Responsibilities
- Make a brilliant first impression, bringing energy, personality and exceptional service to every customer interaction.
- Turn enquiries into opportunities, responding quickly to new leads and proactively keeping prospective residents engaged.
- Get to know your customers, understanding what matters to them and matching them with the perfect Vertus home.
- Bring Vertus to life, delivering engaging apartment tours that showcase our homes, amenities and the Canary Wharf lifestyle.
- Own your sales pipeline, from first conversation and viewing through to offer and application.
- Close the deal, confidently handling questions, overcoming objections and negotiating offers.
- Deliver results, taking ownership of your individual targets and contributing to the success of the wider Leasing Team.
- Create opportunities, proactively reaching out to prospective residents and existing leads rather than waiting for the phone to ring.
- Become a Vertus expert, knowing our apartments, buildings and resident experience inside out.
- Build strong relationships with third-party agents and other partners to maximise leasing opportunities.
- Get involved, representing Vertus at Open Houses, pop-ups, events and marketing activations.
- Listen to customer feedback and use it to identify opportunities to improve the leasing experience and increase conversion.
- Work closely with Tenancy Progression and the wider Vertus team to deliver a seamless journey from application to move-in.
- Keep your pipeline organised and accurate using HubSpot.
- Make sure we get the important things right, including affordability, eligibility, Right to Rent, AML, GDPR and relevant lettings requirements.
- Stay curious about the property market, competitors and the latest trends in Build to Rent.
Requirements
- Loves selling and gets a buzz from achieving targets.
- Is naturally confident, outgoing and great at building relationships.
- Knows how to turn a conversation into an opportunity.
- Isn't afraid to pick up the phone, chase a lead or ask for the sale.
- Can listen to what a customer wants and confidently recommend the right solution.
- Is comfortable handling objections, influencing decisions and closing deals.
- Has a proactive mindset and enjoys creating opportunities rather than waiting for them.
- Brings energy, enthusiasm and personality to the customer experience.
- Is motivated by targets and takes pride in delivering great results.
- Is resilient, positive and comfortable working in a fast-paced environment.
- Can manage a busy pipeline without letting the detail slip.
- Is a team player who wants their colleagues to succeed too.
- Is curious, ambitious and keen to keep developing.
- Demonstrate a strong sales mindset, fantastic people skills and a track record of delivering results.
- All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others.
- All staff members understand and adopt the ESG Strategy into their respective roles.
- All staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
- Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
Skills
- Sales
- Customer service
- Relationship building
- Lead generation
- Pipeline management
- Negotiation
- Communication
- Problem-solving
- Adaptability
- Teamwork
- Curiosity
- Ambition
- Sales mindset
- People skills
- HubSpot
- Right to Rent
- AML
- GDPR
- Lettings compliance
Location
- Canary Wharf
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- OTE - £50-70K inclusive of commission
Benefits
- Generous pension and insurance plans
- Health benefits
- Subsidised gym membership
- Store discounts
- Family leave
- Flexible working arrangements considered
- Learning and development opportunities (classroom, e-learning, mentoring, cross-department experience, on-the-job learning)
- Support for accreditations, chartered status, sponsorships, and further education
About the Company
- Canary Wharf Group (CWG) is behind one of London’s most exciting neighbourhoods, creating a place where people can live, work and play.
- Vertus is Canary Wharf’s Build to Rent residential brand, home to over 2,000 residents across a growing collection of buildings.
- Our residents enjoy beautifully designed social spaces, rooftop gardens, terraces and a packed programme of events, all supported by a team focused on creating an exceptional resident experience.
- With over 500 new Vertus homes coming at 40 Charter Street in early 2027, it’s an exciting time to join the team.
Equal Opportunity
- We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
- We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.