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About the Role

Serve as the primary point of contact for clients planning meetings in the Client Center, collaborating with event partners to deliver flawless events. Elevate the customer experience through client engagement, problem-solving, and decision-making, while maintaining organization and composure under pressure. Drive process discipline, uphold quality controls, and support recruiting metrics mastery.

Responsibilities

Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations.
Provide personalized, high-touch customer service by meeting and greeting each client daily.
Manage day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience.
Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.
Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
Manage space issues and escalate unresolved issues to the lead planner or manager as needed.
Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room.
Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports.
Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience.
Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing.
Ensure customers are contacted in a timely manner, updated regarding the status of their requests and offering available options as needed.
Deliver high-level service to event organizers, developing rapport with line of business (LOB) administrators and meeting contacts to understand and meet their business needs and expectations.

Requirements

Bachelor degree required.
Four plus years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills.
Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy.
Highly organized, with the ability to multitask and prioritize tasks effectively.
Working knowledge of audio-visual systems.
Proficiency in Microsoft Office tools are essential.
Knowledge of the EMS booking system.
Flexibility to thrive in a fast-paced and diverse environment.
Willingness to work flexible shifts to cover conference center hours and locations.

Skills

Client engagement
Problem-solving
Decision-making
Organizational skills
Composure under pressure
Leadership
Business solutions mindset
Client interaction skills
Communication skills
Tact
Diplomacy
Multitasking
Prioritization
Audio-visual systems
Microsoft Office tools
EMS booking system

Location

Client Center

Work Type

Full-time

Experience Level

Four plus years’ experience

Education Level

Bachelor degree

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans