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About the Role
This role focuses on building trusted relationships with enterprise charity customers, helping them achieve their fundraising goals and maximize the value they get from the platform. You will create customer success plans, lead business reviews, and provide guidance based on industry best practices. The role also involves supporting new customer onboarding, identifying risks and opportunities, and collaborating with internal teams to improve customer outcomes.
Responsibilities
- Build trusted relationships with a portfolio of enterprise charity customers.
- Help customers achieve their fundraising goals and maximize platform value.
- Create customer success plans.
- Lead regular business reviews.
- Provide guidance based on industry best practice and customer objectives.
- Support the onboarding of new customers.
- Identify risks and opportunities within your customer portfolio.
- Work closely with internal teams to improve customer outcomes, reduce churn, and support growth.
Requirements
- Experience in enterprise customer success within a B2B SaaS environment.
- Experience managing customers with multiple stakeholders and complex organizational structures.
- Understanding of the charity, fundraising, or non-profit sector.
- Experience gathering customer feedback and working with product teams to shape future improvements.
- Ability to explain complex concepts in a simple, easy-to-understand way.
- Collaborative approach and enjoyment in sharing ideas to improve team work.
Skills
- Customer relationship building
- Customer value maximization
- Customer success planning
- Business reviews
- Onboarding support
- Risk and opportunity identification
- Stakeholder management
- Data and insight utilization
- Communication
- Learning new technology
Location
- London Office
Work Type
- Blended approach to office working
- Hybrid
Experience Level
- Enterprise customer success
- B2B SaaS environment
Salary/Compensations
- Competitive salary
Benefits
- 25 days leave a year
- Health contribution
- Range of benefits to suit you
- Three charity days allocated
About the Company
- Access Group is one of the largest UK-headquartered business management software providers.
- Provides solutions empowering over 160,000 small and mid-sized organizations in commercial and non-profit sectors across Europe, USA and APAC.
- Innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
- Enthuse has established itself as a trusted partner in the third sector through its charity-first approach and deep understanding of fundraising operations.
- The Enthuse platform includes solutions for peer-to-peer fundraising pages, event registration, integrated fundraising, donations, and mass participation platforms.
- Technology is highly customisable, and charities retain ownership of their donation data.
- With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work.
- People are at the heart of everything we do.
- Committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive.
Equal Opportunity
- We believe in equality for all and the transformative power of diversity.
- Love Work. Love Life. Be You.