Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Guest Service Agent - $18/hr role.
Rezi rewrites your resume against Valor Hospitality Partners's job description. Free.
Tailor your resume to this Guest Service Agent - $18/hr role.
Rezi rewrites your resume against Valor Hospitality Partners's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent - $18/hr posting at Valor Hospitality Partners — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent - $18/hr posting at Valor Hospitality Partners — free, in seconds.
About the Role
Perform all desk related functions including checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.
Responsibilities
- Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Manage phone activity including providing general knowledge to callers.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures.
- Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.
Requirements
- High school diploma or equivalent experience.
- Three to twelve months of employment in a related position guest relation position with this company or other organizations.
- Ability to stand for extended periods of time.
- Ability to stand on your feet for extended periods of time.
- Bending and lifting to support organization of the hotel and offices.
Skills
- Excellent computer skills
- Excellent cash handling skills
- Present a sociable, outgoing, lively and guest service-oriented demeanor.
- Communicate information and hotel services to management, staff and guests.
Location
- Suffern
Work Type
- Full-time
Experience Level
- 3-12 months
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18/hr
Benefits
- Competitive Salary
- Daily Pay!
- Team Member Hotel Discount Program
- Uniforms Provided for most positions
- Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO
- 401k with employer match
- Food and Beverage Discounts
- Tuition Reimbursement
About the Company
- At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality.
- With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support.
- We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike.
- If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.
- Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.