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About the Role

The ADOPT Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The primary focus is on creating and maintaining superior client satisfaction, ensuring the renewal and growth of an ADOPT onsite support agreement. Support includes meeting/conference/event assistance, inventory tracking, reporting, and proactive systems maintenance, as well as routine maintenance and repair of faulty systems and equipment.

Responsibilities

Exercise successful collaboration with Diversified team members and departments.
Perform supporting assists for end-user meetings/conferences/events.
Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
Perform resolution of any system/equipment repair faults discovered within systems.
Interface/liaison with others in efforts related to equipment faults and repair needs.
Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
Develop and manage/maintain an inventory tracking/recording mechanism.
Track/update repair needs, work duties and events within ticketing systems.
Produce summary and detailed reports.
Maintain functional aspects of technical systems for an optimal ready to use state.
Continue to progress elevated technical skills related to technical systems characteristics.
Continue to grow and hone soft skills related to satisfactory client relationships.
Create proper reporting materials to help express the value of the role to the client.
Create an atmosphere of pleasure and confidence with the Diversified client experience.

Requirements

A high school diploma (or equivalent) is a minimum requirement for this position.
A background screen and driving records check will be performed for all applicants.
1+ years of experience with audio-visual related systems.
Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).
Experience with audio-visual related systems (1-3 years of AV support preferred).
Experience trouble shooting video walls, control systems, and DSP.
Experience with video conferencing, unified communications, and collaboration platforms.
Experience in a field related to providing face-to-face client technical systems support.
Experience in a field related to providing technical systems support.
Experience with supporting internal and external client relationships.
Forward-thinking individual, with diligence and efficiency in multi-tasking.
Possessing the ability to take ownership and provide solutions toward resolution.
Excellent communications and client service skills, with consistent follow-through.
Detail oriented and technically savvy.

Skills

Audio-visual related systems
Client relationship management
Trouble shooting video walls
Trouble shooting control systems
Trouble shooting DSP
Video conferencing
Unified communications
Collaboration platforms
Technical systems support
Client support
Multi-tasking
Problem-solving
Communication skills
Client service skills
Detail-oriented
Technically savvy

Location

Onsite

Work Type

Full-time

Experience Level

1+ years of experience with audio-visual related systems
1-3 years of AV support preferred

Education Level

High school diploma (or equivalent)
Postsecondary education degree (preferred)
Technical school/education certification/degree (preferred)
Client relations related training/certifications (preferred)
AVIXA CTS related certifications (preferred)
Biamp related certifications (preferred)
Crestron related certifications (preferred)
Networking/IT related certifications (preferred)

Benefits

Medical and dental plan options
Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Paid Time Off and Paid Holidays
Commuter Benefits

About the Company

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments.
Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations.
Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be.
With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job.
We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible.
Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Equal Opportunity

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.
We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.