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About the Role

As a Front Office Manager at Hart Shoreditch Hotel, Curio Collection, you’re not just supervising daily front office operations during the night – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Complete the schedules/rota for Front Office and monitor staffing levels to meet cover business demands
Resolve staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Conduct annual Appraisals with Team Members and performance reviews
Comply with hotel security, fire regulations and all health and safety legislation
Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements
Regularly reviewing and updating Standard Operating Procedures
Act in accordance with policies and procedures when working with front of house equipment and property management systems

Requirements

A passion for spreading the light and warmth of Hospitality
Acting with Integrity and always doing the right thing
Inspiring others through Leadership
A belief that Teamwork drives the best outcomes
A sense of Ownership and accountability
A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Location

Shoreditch

Work Type

Full-time

Experience Level

Based on experience

Salary/Compensations

£36,000-£39,000 per annum

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Employee Meal Allowance
Discounts on F&B outlets
Recommend a Friend Scheme
Company’s Pension with enhanced personal pension plan
Trainings to get started and continue to grow and loads of opportunities to progress
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

About the Company

Hart Shoreditch Hotel London, Curio Collection by Hilton is a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch.
Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.
Hilton’s Curio Collection brand appeals to travelers seeking one-of-a-kind discoveries and authentic experiences.
Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.