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About the Role

Serve as the strategic partner and point of accountability for the success of complex enterprise customers, focusing on continuous adoption, optimization of integration architectures, and expansion of API-led connectivity.

Responsibilities

Serve as the single point of customer accountability responsible for orchestration, value realization, adoption, and expansion.
Act as the strategic partner for the customer, collaborating during the implementation phase to ensure seamless transition to adoption and long-term value realization of integration and API initiatives.
Proactively manage and maintain the roadmap for platform adoption, driving optimization of API usage, integration patterns, and automation aligned to customer's digital transformation goals.
Define, track, and demonstrate quantifiable business impact and ROI, moving the conversation from API calls to value.
Represent Salesforce with expertise and credibility, partnering with and presenting to senior client executives and cross-functional stakeholders.
Proactively scout the customer's business to identify new integration opportunities and use cases that align with business objectives and drive additional platform adoption.
Act as the primary orchestrator to proactively identify and minimize risks, remove blockers for adoption, and anticipate obstacles.
Build the business case for expanding MuleSoft footprint across additional business units, use cases, and integration patterns.
Partner with the Sales team to secure renewals and drive expansion of the contract.
Partner cross-functionally with Product, Engineering, and Services to represent customer feedback and critical issues.
Ensure the integration architecture and API strategy is optimized to support increased connectivity, reusability, and scalability.
Build and nurture a Center for Enablement (C4E) within the customer organization to drive bottom-up adoption, governance best practices, and peer-to-peer advocacy of API-led connectivity.
Act as the primary engine for growth, identifying signals for contract upsell and partnering with Sales to build the business case for increased investment.

Requirements

Work experience in Customer Success, Enterprise Sales, Professional Services, Technology Consulting, or SaaS platform implementation with demonstrated expertise in integration technologies.
Proven success managing large, complex enterprise accounts with multiple stakeholders and business units.
Established ability to develop relationships with senior executives and influence technical strategy.
Deeper technical knowledge of integration architectures, API design patterns, and platform best practices.
Demonstrated history of driving incremental Annual Contract Value (iACV) through expansion sales.
Experience with MuleSoft and/or relevant competing Integration Platform as a Service (iPaaS) platforms with understanding of API-led connectivity, system integration patterns, and enterprise architecture principles.
Proven track record of driving platform adoption, managing complex enterprise accounts, and identifying expansion opportunities within existing customer relationships.
A strategic, customer centric approach to problem solving focused on driving business value and outcomes.
Exceptional communication and presentation skills with proven ability to translate technical concepts into business terms and partner with senior client executives.
Strong orchestration and project management skills, including scope control, stakeholder alignment, timeline ownership, and executive-ready reporting.
Demonstrated ability to thrive in fast paced, high growth environments, with willingness to wear multiple hats and confidence challenging norms to drive customer outcomes.

Skills

Integration technologies
Integration architectures
API design patterns
Platform best practices
MuleSoft
Integration Platform as a Service (iPaaS)
API-led connectivity
System integration patterns
Enterprise architecture principles
Platform adoption
Expansion sales
Strategic problem solving
Communication
Presentation skills
Project management
Orchestration
AI and agent technologies

Location

California
New York
Boston
Chicago
Seattle
Washington DC

Work Type

Office-flexible
Hybrid

Experience Level

Senior

Education Level

MuleSoft Certified Integration Foundations
MuleSoft Certified Platform Architect
MuleSoft Catalyst Consultant
Salesforce AI Associate certifications

Salary/Compensations

$123,100 - $186,300
$147,400 - $202,600

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
At Salesforce, we believe in equality for all.
We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.