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About the Role

The Premium Products & Experiences team focuses on expanding our premium customer value proposition and delivering engaging customer experiences and access events to cardholders. We are seeking a Project Manager to join the Capital One Entertainment team, managing the digital experience of a key customer benefit.

Responsibilities

Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives.
Identify, strategize, and implement process improvements.
Monitor the execution of processes.
Track and resolve process breakdowns.
Develop and maintain formal process documentation including procedures and process flow diagrams.
Act as a subject matter expert to effectively partner with project customers to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions.

Requirements

Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work.
Demonstrate outstanding communication and partnership skills, essential for interacting and communicating with key stakeholders at all levels to manage, inform, and influence outcomes.
Display strong consulting and collaboration skills.
Demonstrate organizational agility to adapt to changing demands.
Bachelor's Degree or Military experience.
At least 4 years of experience in Process or Project Management.
5+ years of experience in Process or Project Management.
1+ years of Compliance or Risk Management experience.
1+ years of Relationship Management experience.
1+ years of Customer Servicing experience.
Proficient in G Suite.

Skills

Project management
Process improvement
Communication
Partnership
Consulting
Collaboration
Organizational agility
Compliance
Risk Management
Relationship Management
Customer Servicing
G Suite

Location

McLean, VA
New York, NY

Work Type

Full-time

Experience Level

Principal Associate
4+ years
5+ years

Education Level

Bachelor's Degree
Military experience

Salary/Compensations

McLean, VA: $120,800 - $137,900
New York, NY: $131,800 - $150,500

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

About the Company

Capital One provides a fast-paced, dynamic environment where you can excel in your career.
At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued.
We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.