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About the Role

This role will manage key operational processes, serve as the point of contact for program participants and external partners, coordinate communications, and contribute to the tools and process improvements that enable our programs to scale. This role serves as the central operational and platform backbone, bridging hands-on travel operations with technical platform delivery.

Responsibilities

Serve as the primary operational contact to manage incoming requests, resolve live property evaluation issues, handle room category edge cases, and resolve post-visit customer experience or billing disputes.
Review and score completed property evaluations, escalate systemic or critical operational issues, and distribute performance reports to internal and partner teams.
Drive participant engagement by creating educational program resources, hosting learning events, and delivering ongoing program communications.
Manage program portal administration, including maintaining records and content, identifying and coordinating resolution of platform issues, and supporting new features and improvements from roadmap through delivery.
Work on small to medium-scale department projects that have a direct impact on the company.
Drive cross-functional projects or phases of larger projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed.
Work with customer to assist in project planning and design.
Manage and execute project plans to ensure delivery.
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.
Facilitate regular meetings with project team.
Document progress and report to stakeholders on project status.
Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
Forge relationships with key stakeholders to ensure delivery of commitments.
Identify ways to improve and streamline business process.

Requirements

Exceptional at managing multiple tasks and priorities, maintaining accurate records, keeping timelines on track, and proactively following up to ensure nothing falls through the cracks.
Comfortable building relationships and communicating directly with both internal teams and external partners.
Able to independently manage day-to-day operations, resolve issues, and identify opportunities to improve processes that align with long-term program strategy and growth.
Curious, enthusiastic, and excited to learn and dive deep into the luxury travel landscape.
Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work.
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
Demonstrate organizational agility to adapt to changing demands.
Display strong consulting and collaboration skills.
At least 3 years of professional work experience.
3 years of Project Management experience.
PMP, Lean, Agile or Six Sigma certification.
Strong communication and collaboration skills.
Strong problem solving and influencing skills.
Work experience achieving results.

Skills

Project Management
Communication
Collaboration
Problem Solving
Organizational Agility
Consulting

Location

McLean, VA
New York, NY
Richmond, VA

Work Type

Full-time

Experience Level

Associate
3 years of professional work experience
3 years of Project Management experience

Education Level

Bachelor's or Master's / MBA degree

Salary/Compensations

McLean, VA: $81,700 - $93,300
New York, NY: $89,200 - $101,700
Richmond, VA: $74,200 - $84,700

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

About the Company

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients.
Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people.
We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
As a Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects.
In this exciting role, you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company.
You will work with smart, talented people who will challenge you to excel.
You will be rewarded for your passion and your achievements.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.