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About the Role
As a Senior Manager in Business Analysis within our UK Card division, you will bring strategic and quantitative insight to address high-impact enterprise challenges. In this cross-functional leadership role, you will guide teams to design, test, and deliver strategies that support our customers and their financial wellbeing. You will thrive in a collaborative environment built on mutual accountability, continuous learning, and innovation.
Responsibilities
- Shape business strategies that deliver sustainable growth, profitability, and customer value in a changing market and regulatory landscape.
- Maintain end-to-end management for key business segments, directly impacting the business's P+L.
- Lead, coach, and support diverse teams while mentoring talent across the wider organisation.
- Guide product-level modelling and analytics, design customer-centric lending products, and implement effective pricing strategies.
- Inform direct-to-consumer marketing strategies, leveraging customer insights to launch go-to-market plans and tech concepts.
- Enhance credit performance by connecting future credit trends to historical data, refining risk models, and validating hypotheses.
- Oversee concurrent projects, define clear requirements, and sequence delivery against overarching product strategy.
- Partner closely with Product, Tech, Operations, Finance, and Sales to enhance quality, service, and commercial outcomes.
Requirements
- Proven track record of guiding project teams, mentoring junior colleagues, or leading cross-functional workstreams (formal line management experience is welcomed, but not required).
- Experience shaping strategic growth, pricing, or credit risk strategies with clear commercial or P&L impact.
- Demonstrated ability to build consensus with senior leaders and guide complex, high-visibility initiatives across cross-functional teams.
- Proven ability to pair conceptual thinking with quantitative rigour to solve complex business problems.
- Background in UK retail banking, consumer lending, credit, or management consulting with a focus on financial services or consumer lending.
- Experience in credit risk modelling, regulatory frameworks, or direct-to-consumer marketing.
- Familiarity with analytics tools and cloud environments (e.g., SQL, Python).
Skills
- Strategic Leadership
- Business Accountability
- People Leadership
- Product & Pricing Strategy
- Marketing & Insights
- Credit Risk Management
- Execution & Delivery
- Cross-Functional Partnership
- Leadership & Initiative
- Commercial & Risk Acumen
- Stakeholder Management
- Analytical Problem-Solving
- Sector Expertise
- Domain Knowledge
- Technical Aptitude
Location
- London, United Kingdom
- Nottingham, United Kingdom
Work Type
- Hybrid
- Permanent
Experience Level
- Senior Manager
Benefits
- Competitive pension and performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Option to buy 5 additional days of leave
- Private medical insurance
- Enhanced parental leave
- Up to £5,000 in funding for external qualifications
About the Company
- We’re on a mission to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
- Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.