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About the Role
This role will support the delivery of key change initiatives by working closely with business stakeholders, technology teams, and delivery colleagues to analyze business needs, improve processes, and help implement solutions aligned to Sompo’s strategic goals. The role requires a modern analytical toolkit, including the ability to work confidently with data, use collaboration platforms effectively, and apply AI-enabled tools appropriately to improve the quality, speed, and effectiveness of analysis outputs. This role will play an important part in supporting business growth and strengthening the operational resilience of the services provided to Underwriting, Underwriting Operations, Claims, and UK Insurance supporting functions.
Responsibilities
- Analyze end-to-end business processes, operating models and customer journeys.
- Identify business challenges, inefficiencies and improvement opportunities.
- Challenge existing ways of working and propose innovative solutions.
- Translate complex business problems into actionable recommendations.
- Apply systems thinking to understand upstream and downstream impacts of change.
- Use data to identify trends, root causes, risks and opportunities.
- Work with data visualisation and analytics tools such as Power BI, Tableau or similar platforms.
- Develop hypotheses and recommendations supported by quantitative and qualitative analysis.
- Partner with data teams to define metrics, dashboards and business performance indicators.
- Leverage AI tools and emerging technologies to improve analysis, delivery and decision making.
- Utilise tools such as ChatGPT, Microsoft Copilot, Cursor and other AI-enabled platforms.
- Support identification of automation, workflow and digital opportunities.
- Actively explore how GenAI can enhance underwriting, claims and operational processes.
- Build trusted relationships across business and technology teams.
- Facilitate workshops, problem-solving sessions and design thinking activities.
- Influence stakeholders through evidence-based recommendations.
- Communicate complex concepts clearly to both technical and non-technical audiences.
- Support delivery of transformation initiatives from idea through implementation.
- Assist with business case development, benefit identification and outcome tracking.
- Contribute to business readiness, process design and operating model evolution.
- Monitor emerging trends across the London Market and Commercial Insurance sector.
- Understand developments in underwriting, claims, pricing, delegated authority, digital distribution and regulatory change.
- Bring external market perspectives and leading practices into transformation initiatives.
Requirements
- 5–7 years of experience as a Business Analyst, preferably within the insurance industry or related sectors.
- Experience in one or more of: Underwriting Workbench platforms, Claims modernisation programmes, Pricing and rating solutions, Policy administration systems, Delegated authority and distribution platforms, Broker and customer digital journeys.
- Strong analytical and critical thinking capability.
- Experience using Power BI, Tableau, SQL or similar tools.
- Ability to interpret data and derive actionable insights.
- Experience using collaboration and productivity tools such as MIRO, SharePoint, and related platforms to support workshops, documentation, and team delivery.
- Understanding of process modelling and business architecture concepts.
- Exposure to AI-enabled working practices and modern digital tooling.
- Experience supporting UAT, business readiness, and implementation activities.
- Curious and naturally inquisitive.
- Proactive and self-motivated.
- Comfortable challenging the status quo.
- Strong relationship builder.
- Commercially minded and outcome focused.
- Adaptable and enthusiastic about learning new technologies.
- Driven by delivering measurable business value.
Skills
- Business Analysis
- Insurance Industry Knowledge
- Underwriting
- Claims
- Pricing
- Operations
- Distribution
- Technology
- Data Analysis
- Automation
- AI
- Power BI
- Tableau
- SQL
- MIRO
- SharePoint
- Process Modelling
- Business Architecture
- Stakeholder Engagement
- Change Management
Location
- London
Work Type
- Hybrid
Experience Level
- 5-7 years
Education Level
- BCS International Diploma in Business Analysis or equivalent
Benefits
- Health & Wellness Benefits
- Retirement & Savings Plans
- Global Parental Leave & Adoption Assistance
- Employee Assistance Program
- Tuition Reimbursement & Professional Qualification benefits
About the Company
- At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.
Equal Opportunity
- Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.