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About the Role
The Area Manager is a Mid-Level Management Position providing security-related expertise to an assigned FAA Regional Area of Responsibility. This role serves as the primary ADC Manager for assigned FAA Sites, providing direct supervision for Site Captains and acting as an Advisor to ADC Leadership on all physical security matters. The Area Manager will oversee Site Security Operations, ensuring adherence to ADC and FAA Policies and Procedures related to physical security, and upholding the Company Commitment, Mission, and Core Values.
Responsibilities
- Serve as primary contact point between FAA Site Captains and ADC Management, available at all times for orders or special instructions.
- Maintain excellent and effective communication with FAA Site Captains, Security Officers, Program Manager, Human Resources, and FAA Site ATR and FM.
- Lead by example and supervise FAA Site Captain and Security Teams, fostering a culture of professionalism, teamwork, and exceptional customer service.
- Thoroughly comprehend ADC Policies and Procedures, FAA Contract Statement of Work (SOW), Facility Post Orders (PO), Facility Security Plan (FSP), Facility Occupant Emergency Plan (OEP), Security Officer Manual (SOM), and site-specific Collective Bargaining Agreements (CBA).
- Maintain a working knowledge of Federal, State, and Local Laws affecting the FAA Contract for each assigned site.
- Enforce compliance with all security orders, tasks, duties, instructions, policies, procedures, and protocols.
- Review Monthly Compliance Reports for each site and take appropriate action.
- Ensure all Officers at assigned sites are compliant with FAA Requirements per the Contract Statement of Work (e.g., Physical/Medical Certifications, Licenses, CPR/First Aid/AED Certifications, Non-Lethal Certifications, Firearm Qualification Certification, Lautenberg Certification, Training).
- Provide Initial, Ongoing, and Refresher Supervisor Training for all assigned Site Captains.
- Supervise Site Captains in providing Initial, Ongoing, and Refresher Training for all assigned Security Officers.
- Supervise Site Captain and Security Officer work performance and attendance, providing coaching, counseling, and corrective action as needed.
- Supervise and/or conduct the Investigation and Documentation of Security and Safety related Incidents at the FAA Site.
- Develop and implement preventive measures to minimize security and safety incidents, theft, and property damage.
- Perform Monthly Site Inspections and Routine Security/Safety Assessments covering all three shifts.
- Identify and report potential Security and Safety risks, vulnerabilities, and threats.
- Complete the ADC Site Inspection Report.
- Supervise regular Security Officer Inspections on all shifts for Uniform, Equipment, Weapon, and Grooming standards.
- Supervise Performance Assessments on all Officers.
- Supervise assigned FAA Sites ensuring all Officers properly document daily activities and events on the Daily Activities Report (DAR).
- Ensure Site Captains review Daily Activity Reports to identify significant incidents and report reportable incidents/activities.
- Report Site Status to ADC Management daily or as required.
- Supervise the Receipt and Resolution of complaints from COR, ATR, and/or FM involving security violations.
- Notify ADC Management of complaints and provide documentation of actions taken.
- Mediate informal complaints or concerns from Site Captains or Security Officers, providing mentorship and counseling.
- Notify Human Resources Manager for all Formal Complaints and Grievances.
- Supervise Site Captains in creating weekly Site Schedules for all Security Officers, ensuring proper coverage.
- Provide FAA Facility ATR and/or FM with a list of available qualified security Officers and Weekly Shift Schedules.
- Control security expenses at all assigned sites.
- Supervise uniform, equipment, and supply requests.
- Supervise, monitor, and manage daily and weekly overtime usage, keeping it to an absolute minimum.
- Provide assistance to ADC Human Resources in employment areas.
- Review and approve weekly site schedules.
- Review and approve Site Captain Timecards and PTO Requests in Dayforce.
- Review and approve Officer Timecards and PTO Requests in Dayforce in the absence of the Site Captain.
- Provide a weekly status report to the Program Manager for each assigned site.
- Conduct Site Visits to assigned FAA Sites monthly or as required.
- Review and distribute Monthly Compliance Reports to assigned sites.
- Supervise the Scheduling and Implementation of Compliance Related Training monthly.
- Supervise the Scheduling and Implementation of the Annual Firearms Qualification.
- Review and approve each FAA Site Inspection Reports monthly.
- Review and audit each site's FAA On-Site Compliance Binder monthly.
- Review and approve Weapons Cleaning Documentation quarterly.
- Attend and Supervise Officer Firearms Qualifications annually.
- Attend meetings and briefings with ADC Management and FAA Contract Officer (CO), Contract Officer Representative (COR), ATR, and/or FM as required.
- Perform other Management Duties and Assignments as assigned.
Requirements
- Must be a U.S. Citizen.
- Must successfully pass an extensive county, state, and federal criminal background check.
- Possess a valid state issued driver’s license.
- Ability to obtain a relevant security clearance if required.
Skills
- Strong leadership and supervision skills.
- Strong analytical, problem-solving, and decision-making skills.
- Expertise in security principles, crisis management, risk assessment, threat analysis, and emergency response planning and execution.
- Familiarity with Physical Security Equipment and Access Control Systems.
- Familiarity with Local, State, and Federal Laws and Regulations relating to Physical Security.
- Meticulous attention to detail.
- Composed demeanor during high-pressure emergency scenarios.
- Outstanding organizational, time management, and multi-tasking skills.
- Skilled at task prioritization and meeting deadlines.
- Ability to work effectively in a team environment and independently.
- Ability to read and understand written English reports, post orders, post assignments, policies, procedures, guidelines, and instructions.
- Exceptional written and verbal communication skills.
- Interpersonal finesse, confidently engaging with individuals at all organizational levels.
- Ability to write reports in English that are grammatically correct and technically accurate.
- Intermediate knowledge of Office Business Software to include: MS Word, MS Excel, MS Outlook, MS Power Point, HRIS Timecard Systems, Zoom, etc.
Location
- Northern California Region
Work Type
- Full-Time
Experience Level
- Mid-Level Management
- Five (5) to Ten (10) + years of progressive experience in Physical Security, Law Enforcement, or Military Asset Protection.
- Two (5) + years of Physical Security, Facility Protection, Law Enforcement, or Military experience at a level commensurate with the FAA scope of work.
Education Level
- High School Diploma from a duly accredited institution or a State Issued GED.
- Associates or Bachelor Degree in Criminal Justice, Security Management, Business Administration or related field preferred.
Benefits
- Eligible
About the Company
- ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer.
Equal Opportunity
- All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.