Leasing/Community Engagement Associate - Waters at Willow Run
Atlantic Housing · Austin, TX, US
a month agoImpress employers and recruiters.
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About the Role
This position functions as a collaborative team partner to facilitate and implement resident programs, build community partnerships, and act as an ambassador to link residents with needed services.
Responsibilities
- Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers.
- Create relationships with local community service organizations and government agencies to coordinate special programming.
- Effectively and creatively communicate with residents about available resources and programs.
- Coordinate with site team members to ensure staff attendance at onsite activities.
- Build strong relationships with current and future community members to increase resident participation.
- Survey community regarding needs to provide opportunities for residents' educational and personal goals.
- Monitor program outcomes and implement evaluation techniques.
- Maintain working knowledge of Fair Housing laws, rules and regulations.
- Assist with general leasing and resident recertification duties.
- Present properties and amenities positively to prospective tenants.
- Handle incoming calls.
- Process resident applications.
- Advertise available properties using various media and promotional materials.
- Resident retention.
- Assist the Community Manager/Assistant Manager.
- Regularly provide and promote AHF Customer Service brand.
- Enter information into property software system (Yardi).
- Outreach marketing.
- Other duties as assigned.
Requirements
- Able to form and maintain ongoing professional relationships with community service organizations, residents and apartment staff.
- Strong organizational, time management and project management skills.
- Knowledgeable about the community and local city and local resources.
- Strong customer service skills and the ability to relate easily to residents, community organizations and apartment staff.
- Able to maintain confidentiality.
Skills
- Customer service
- Organizational skills
- Time management
- Project management
- Community engagement
- Leasing
- Resident services
- Bilingual in English and Spanish
- Yardi
- Microsoft Office
- Google Workspace
Experience Level
- 1+ years of customer service experience (preferred)
- Previous community engagement, leasing or resident services experience (preferred)
Education Level
- High school or equivalent (required)
- Associate's or Bachelor's degree a plus