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About the Role

The Program Manager serves as the primary onsite leader responsible for the day-to-day operations, management, programming coordination, and community engagement activities of the Discovery & Innovation Hub (DIH). This role ensures the DIH operates as a dynamic, welcoming, and highly functional innovation ecosystem supporting students, faculty, entrepreneurs, community partners, and external collaborators. The Program Manager is expected to maintain a consistent onsite presence and serve as the primary point of contact for all DIH activities.

Responsibilities

Serve as the onsite manager of the Discovery & Innovation Hub (DIH) physical office space, ensuring the space remains operational, welcoming, organized, and responsive to stakeholder needs.
Oversee day-to-day DIH space operations, including facility coordination, room scheduling, space utilization, visitor management, inventory, technology, vendor relationships, and operational workflows.
Plan, coordinate, and execute DIH programs, workshops, fellowships, speaker series, community engagement initiatives, and special events.
Manage program logistics and administration, including scheduling, communications, registration, documentation, reporting, calendar management, and participant support.
Serve as the primary point of contact for DIH users, visitors, institutional stakeholders, community organizations, entrepreneurs, and external partners.
Support outreach, marketing, and engagement efforts to increase awareness, participation, and visibility of DIH programs and initiatives.
Track program participation, space utilization, stakeholder engagement, and program outcomes; prepare reports and recommendations.
Support the Director in implementing strategic priorities, operational initiatives, and institutional partnerships.
Coordinate administrative processes and compliance requirements related to fellows, scholars, trainees, internships, and other educational and workforce development programs.
Collaborate with OPED, faculty leaders, academic programs, and community partners to strengthen the DIH’s role as a center for innovation, entrepreneurship, and community engagement.

Requirements

Bachelor’s degree required
Minimum of 3–5 years of experience in program management, operations, community engagement, project coordination, or related fields
Experience managing physical spaces, community hubs, coworking environments, innovation centers, educational programs, or community-based initiatives strongly preferred
Demonstrated ability to manage multiple projects, stakeholders, and competing priorities simultaneously
Experience working independently while collaborating effectively across teams and organizational levels
Experience within healthcare, higher education, entrepreneurship, innovation, workforce development, or community-based organizations preferred

Skills

Exceptional organizational, project management, and operational coordination skills
Strong interpersonal, relationship-building, and customer service abilities
Excellent written and verbal communication skills
Ability to create welcoming and engaging environments for diverse stakeholder groups
Proficiency with Microsoft Office Suite, Google Workspace, SharePoint, Slack, Canva, TalentLMS, and related collaboration platforms
Experience with data tracking, reporting, and program evaluation
Strong attention to detail and ability to anticipate operational needs
Resourceful, proactive, adaptable, and solutions-oriented
Familiarity with innovation ecosystems, entrepreneurship, startups, digital health, or community development initiatives
Commitment to equity, community engagement, and mission-driven innovation

Location

Mount Sinai Harlem Health Center

Work Type

Onsite
Full-time

Experience Level

3-5 years

Education Level

Bachelor's degree required
Master's or advanced degree preferred

Salary/Compensations

$64,526.72 - $105,000.00 Annually

About the Company

The Mount Sinai Health System (MSHS) is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education.
Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.
Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment.
The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers.
The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges.

Equal Opportunity

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.