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About the Role
As a Site Reliability Engineer, you will play a critical role in protecting the stability, performance, and resiliency of Schwab’s Order Management System. You will assess and resolve complex production incidents, drive rapid restoration of critical systems, and collaborate across teams to minimize business impact and improve client experiences. You will partner closely with technology teams to strengthen production readiness, improve operational excellence, and identify opportunities to reduce recurring incidents through automation, observability, and continuous improvement initiatives. As a senior member of the team, you will also help shape operational best practices, mentor fellow engineers, and contribute to a culture of collaboration, accountability, and knowledge sharing.
Responsibilities
- Assess and resolve complex production incidents
- Drive rapid restoration of critical systems
- Collaborate across engineering, infrastructure, databases, and vendor teams
- Strengthen production readiness
- Improve operational excellence
- Identify opportunities to reduce recurring incidents through automation, observability, and continuous improvement initiatives
- Shape operational best practices
- Mentor fellow engineers
- Contribute to a culture of collaboration, accountability, and knowledge sharing
- Develop or enhance monitoring strategies, operational runbooks, and escalation procedures
- Identify root causes, implement permanent corrective actions, and reduce incident recurrence
- Partner with software engineering teams to improve application supportability and production readiness
- Lead change implementation planning and support medium-to-high risk production releases
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience
- 5+ years of experience in Production Support, Site Reliability Engineering (SRE), Software Operations, or a related technology support role
- Advanced experience troubleshooting Java-based distributed applications and SQL-backed enterprise systems
- Strong experience with application monitoring and observability tools, including AppDynamics, Splunk, Grafana, InfluxDB, and Control-M
- Strong Oracle Database knowledge with experience in SQL analysis, database troubleshooting, and performance optimization
- Strong Linux administration experience, preferably supporting RHEL 7/8/9 environments
- Experience using scripting or automation technologies such as Python or Shell scripting to improve operational efficiency
- Experience leading incident response activities and managing high-severity production incidents
- Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical stakeholders
- Availability to support night shifts, weekends, and participation in a rotating on-call support model
- Experience driving operational excellence initiatives that improve availability, reliability, and mean time to resolution (MTTR)
- Demonstrated ability to identify root causes, implement permanent corrective actions, and reduce incident recurrence
- Demonstrated mentoring, coaching, or technical leadership experience within production support or SRE teams
- Knowledge of change management, risk management, security, and compliance practices in highly regulated environments
Skills
- Java
- SQL
- AppDynamics
- Splunk
- Grafana
- InfluxDB
- Control-M
- Oracle Database
- Linux
- RHEL 7/8/9
- Python
- Shell scripting
- Incident response
- Communication
Location
- On site
Work Type
- Night shifts
- Weekends as needed
- On-call support
Experience Level
- 5+ years of experience
- Senior member of the team
Education Level
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience
Salary/Compensations
- Eligible for bonus or incentive opportunities
About the Company
- At Schwab, you’re empowered to make an impact on your career.
- Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
- At Schwab, we succeed together as One Schwab.
- You will have the opportunity to make a meaningful impact while developing your technical expertise, leadership capabilities, and operational excellence skills in a collaborative environment that values innovation, adaptability, and continuous learning.