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About the Role

As a Design Strategist, you will shape how customers translate business goals into clear, human centered strategies and experiences. The focus is on problem identification, framing opportunities, and designing strategic direction that connects customer needs, business outcomes, and technology choices. Your work will balance structured discovery, collaborative design, and practical delivery of strategic recommendations that teams can act on.

Responsibilities

Lead design strategy engagements that clarify customer challenges, success measures, and desired outcomes
Plan and facilitate discovery activities such as interviews, workshops, and research to surface user, business, and operational insights
Synthesize qualitative and quantitative inputs into clear problem statements, opportunity areas, and strategic design principles
Develop artifacts such as experience visions, service concepts, journey maps, and strategic roadmaps that guide decision making
Collaborate with multidisciplinary teams including strategy, technology, and delivery roles to align design intent with execution
Translate complex findings into clear narratives and recommendations that support customer decisions and prioritization
Support customers through change by validating concepts, testing assumptions, and refining strategies based on evidence

Requirements

Experience in design strategy, service design, business strategy consulting, or a closely related field
Demonstrated experience leading discovery and design strategy work from problem framing through strategic recommendation
Background in user research methods, synthesis techniques, and insight development
Experience creating and using design strategy artifacts such as journeys, service blueprints, experience principles, or roadmaps
Ability to connect customer experience, business goals, and technology considerations into a coherent strategy
Experience working collaboratively with cross functional teams to deliver practical, implementable outcomes
Experience working within large, complex, or enterprise customer environments
Familiarity with human centered design, service design, or design thinking frameworks
Experience supporting digital transformation, platform modernization, or operating model change
Comfort facilitating structured workshops with senior customer stakeholders
Relevant certifications or formal training in design, strategy, or research disciplines

Skills

Design Strategy
Service Design
Business Strategy Consulting
User Research
Synthesis Techniques
Insight Development
Journey Mapping
Service Blueprints
Experience Principles
Roadmapping
Human Centered Design
Design Thinking
Digital Transformation
Platform Modernization
Operating Model Change
Workshop Facilitation

Location

California (San Francisco Bay Area)
California (All Other)
Colorado
Massachusetts
New York City
Washington
Washington DC

Work Type

Full-time
Part-time

Salary/Compensations

$179,760 to $341,520 (US)
$215,640 to $409,800 (California - San Francisco Bay Area)
$197,640 to $375,600 (California - All Other)
$179,760 to $341,520 (Colorado)
$179,760 to $375,600 (Massachusetts)
$215,640 to $409,800 (New York City)
$197,640 to $375,600 (Washington)
$197,640 to $375,600 (Washington DC)

Benefits

Discretionary annual bonus program
Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
Sales commission plan (if applicable)
Comprehensive benefits package
Employee learning programs
Company-wide volunteering and giving platform

About the Company

Kyndryl designs, builds, manages and modernizes mission-critical technology systems.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We welcome people of all cultures, backgrounds, and experiences.
Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.