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About the Role
Join Verve Coffee Roasters as a Shift Lead, where you will be instrumental in leadership and the delivery of superior coffee and food pairings, surrounded by knowledgeable baristas, culinary pros, and supportive colleagues.
Responsibilities
- Ensure superior products are served to customers
- Maintain positivity and enthusiasm at all times
- Support staff with product knowledge and education
- Promote an excellent experience for both employees and customers
- Anticipate and proactively address customer and store needs
- Handle cash with flawless accuracy
- Promote teamwork and excellent communication within the café
- Provide on-the-job education and mentoring
- Maintain cafe cleanliness
- Plan and execute Lead Guide throughout shift
- Maintain Shift Lead Communication Log
- Ensure kitchen and bar crews produce superior products
- Direct work flow on the floor during the shift
- Check in all deliveries and file invoices appropriately
- Ensure that side work and Hot Corners are addressed each shift
- Provide change for registers, count previous deposits, take deposit to bank, maintain backup bank
Requirements
- Food service training
- Prior supervisory experience (preferred)
- Excellent communication skills (both verbal and written)
- Strong organizational and detail-oriented skills
- Experience handling cash (preferred)
- Ability to collaborate effectively within a team
- Logical and methodical problem-solving skills
- Ability to multitask and adapt in a demanding and occasionally stressful environment
- Ability to give and receive constructive feedback
- Availability for a minimum 30-hour work week
- Available to work weekends and holidays
- Must be able to stand for long periods of time
- Regular communication, auditory perception, and reading tasks required
- Prolonged periods of standing (or being on one's feet for up to 8 hours), walking, bending, stooping, and crouching throughout the shift
- Required to lift products and packaging overhead
- May frequently handle items weighing between 25 and 50 pounds
- Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus required
- Adept finger and wrist dexterity essential
Skills
- Product knowledge
- Customer service
- Cash handling
- Teamwork
- Communication
- Mentoring
- Organizational skills
- Detail-oriented
- Problem-solving
- Multitasking
- Adaptability
Location
- Market St. San Francisco
Work Type
- Full-time
Experience Level
- Supervisory experience (preferred)
Salary/Compensations
- Competitive Hourly wage
- Compensation will be commensurate with experience and location.
Benefits
- Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee
- Free coffee with every paycheck
- 30% employee discount on all merchandise, whole bean, beverages, and food items
- Continuing coffee education classes
- Mentorship and positive work environment
- Paid sick time
- Healthcare Benefits (for full-time employees working over 30 hours per week) including medical, dental, vision and 401k
- Holiday Pay after 90 days of employment
- Eight observed holidays per year
About the Company
- At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We seek an enthusiastic person to join us in continuously raising the bar on our coffee and culinary offerings.
Equal Opportunity
- Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area. Verve is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Verve does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.