Front Desk Associate
Homewood Suites/ Tru by Hilton Albany Crossgates Mall · Albany, NY, US
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About the Role
Join Maine Course Hospitality Group as a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay.
Responsibilities
- Greet and welcome guests with excellent customer service
- Manage front desk operations including check-in, check-out, and reservation management
- Process guest payments accurately; handle cash, credit cards, and daily balancing
- Answer all incoming calls professionally and follow company sales and service standards
- Assist guests with room selection, room upgrades, and brand program enrollment
- Handle room and rate changes while following hotel policies and guest needs
- Review VIP arrivals, special requests, and ensure accurate guest notes
- Coordinate with Housekeeping on room status and readiness
- Provide guests with information about hotel amenities, services, and local attractions
- Maintain clean, organized, and safe work areas at all times
- Communicate effectively with management and all hotel departments
- Represent MCHG positively and professionally while interacting with guests and the community
- Follow all company policies, procedures, and safety standards
Requirements
- Previous front desk, hotel, or customer service experience preferred
- Strong guest service and hospitality skills
- Excellent verbal and written communication skills
- Basic computer skills; ability to learn hotel PMS and reservation systems
- Strong attention to detail, accuracy, and ability to multitask
- Positive attitude, professional appearance, and reliable attendance
- Ability to stand and walk for extended periods; lift 35–50 lbs as needed
- Must be available to work a flexible schedule including nights, weekends, and holidays
Skills
- Customer service
- Hospitality
- Verbal communication
- Written communication
- Basic computer skills
- Attention to detail
- Accuracy
- Multitasking
Work Type
- Full-time
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k)
- Paid Time Off (PTO)
- Company Discounts
About the Company
- Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect.
- We are committed to Positively Impacting Lives—for our guests and our team.
Equal Opportunity
- MCHG is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.