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About the Role
Acture Solutions is seeking a dedicated and service-minded IT Support Technician Level 1 to join their on-site support team. This role offers an opportunity to solve problems, assist users, and make a meaningful impact in the education sector within a supportive, people-first environment.
Responsibilities
- Provide responsive first-level support for desktop, software, and application-related issues.
- Install, configure, and support desktops, laptops, Chromebooks, and iPads for end users.
- Install, configure, and support printers and other peripheral devices.
- Manage and maintain Windows clients and support end users in Windows domain environments.
- Diagnose and resolve issues within Windows domains, Microsoft Office, Google Workspace, and other applications.
- Troubleshoot and repair software application problems.
- Assist with system imaging and deployment of new hardware and software.
- Perform basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy.
- Support corporate antivirus and antispam solutions.
- Install and support various technical equipment onsite.
- Maintain accurate trouble tickets and provide detailed documentation of all work performed.
- Handle multiple tasks simultaneously while maintaining organization and follow-through.
- Maintain inventory of IT assets and related documentation.
- Uphold IT policies and ensure compliance with company standards.
- Interact professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers.
Requirements
- 1 year of desktop/application support or relevant technical support experience.
- Knowledge of Windows domains and network services (DHCP, DNS, Group Policy).
- Experience with corporate antivirus and antispam solutions.
- Experience with machine imaging and system deployment.
- Hardware troubleshooting skills — laptop break/fix is required.
- Experience with Google Workspace / Google Admin Console.
- Familiarity with Microsoft platforms and end-user support.
- Ability to manage help requests using a ticketing system.
- Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization.
- Strong organizational skills and ability to contribute to complex project implementation.
- Professional, neat, organized, and able to communicate clearly.
- Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered.
- This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.
- A valid driver’s license and fingerprinting check are required.
Skills
- Desktop support
- Application support
- Technical support
- Windows domains
- Network services
- DHCP
- DNS
- Group Policy
- Corporate antivirus
- Antispam solutions
- Machine imaging
- System deployment
- Hardware troubleshooting
- Laptop break/fix
- Google Workspace
- Google Admin Console
- Microsoft platforms
- End-user support
- Ticketing system management
- Oral communication
- Written communication
- Organizational skills
- Project implementation
- Professionalism
- Driver's license
Location
- Riverhead, NY
Work Type
- Onsite
- Full-time
Experience Level
- Level 1
- 1 year of experience
Salary/Compensations
- $40,000–$46,000
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Plan
- Generous Paid Time Off
- Opportunities for professional growth and skill development
About the Company
- Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions.
- They partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.
- Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List.
- Acture Solutions continues to expand its platform through strategic growth initiatives, including the addition of Artilus Inc.
- This expansion strengthens their capabilities across managed services and cybersecurity, allowing them to better support clients while creating new opportunities for collaboration, innovation, and career growth across the organization.
- At Acture Solutions, they don’t just support IT—they support people.
- They prioritize a “people first” culture, where respect and quality are valued over profit.
- Their team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment.
- They plan to double in size over the next three years.