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About the Role
We are seeking an experienced and passionate Guest Arrival Expert to join our dynamic front office team in the heart of Mayfair. This is an outstanding opportunity for a driven hospitality professional to play a key role in a luxury hotel environment, delivering exceptional guest arrival and departure experiences. As the first point of contact, you will provide a warm welcome, ensure seamless check-in and check-out processes, and maintain the highest standards of service while contributing to a collaborative and high-performing team.
Responsibilities
- Provide a warm welcome to guests.
- Ensure seamless check-in and check-out processes.
- Maintain the highest standards of service.
- Contribute to a collaborative and high-performing team.
Requirements
- Previous experience in a luxury hospitality environment is preferred.
- Previous luggage portering experience required.
- Eligible to work in the UK (Irish citizenship, indefinite leave to enter/remain, or EU citizens living in the UK by 31 Dec 2020).
Skills
- Strong Communication skills (verbal, listening, writing)
- Strong Interpersonal Skills
- Integrity
- Dependability
- Positive demeanor
- Professional presentation
- Knowledge of local area
Location
- London
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- High school diploma / G.E.D. equivalent
Salary/Compensations
- Competitive salary package
Benefits
- 28 days holiday including bank holidays increasing to a maximum of 31 days
- Accommodation Service Charge upon successful completion of probation
- Season ticket loans
- Discounted room rates for you & friends and family
- Recommend a friend scheme
- Complimentary dry cleaning
- Access to major high street discounts
- World-class international career opportunities within Marriott hotels
- Professional learning and development opportunities
- Tuition aid
- Access to world-class trainers
- Access to leading management minds
- Condell management development programmes
- Complimentary meals on duty
- Eye care vouchers
- Cycle to work scheme
- Creative workshops
- Support volunteer programmes like Magic Breakfast
- Community activities
- Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Discount in Lanes of London
- Recognition of personal milestones
About the Company
- London Marriott Hotel Park Lane is a 5-star hotel in Mayfair, London, offering bespoke luxury amenities and close proximity to attractions.
- Marriott International is the world's leading, award-winning hospitality company with over 9200+ properties globally.
- The hotel is proud to be ranked among the top 5 hotels in London in the Condé Nast Readers’ Choice Awards 2025.
- JW Marriott is part of Marriott International's luxury portfolio, focusing on associate well-being and creating a community atmosphere.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.