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About the Role

The Head of Online Trading is accountable for delivering best-in-class online commercial performance across all categories and business units. This role drives sales, conversion, and customer engagement through exceptional daily execution across all devices, data-led decision-making, and continuous optimisation of the end-to-end trading experience. A strategic leader with strong interpersonal skills and a deeply embedded digital mindset, they inspire, coach, and develop high-performing multi-category trading teams. They define and implement the online trading strategy, ensuring the site consistently reflects brand values while balancing commercial targets and evolving customer needs. The role oversees the full trading lifecycle: ensuring products launch accurately and on time; delivering commercial, marketing, and seasonal plans flawlessly; and proactively using digital insights to influence cross-functional partners across Buying, Merchandising, Content & Imagery and Marketing. Success is measured through robust trading outcomes: including sales, conversion, customer engagement, availability, accuracy, speed to site, execution quality, and overall customer satisfaction.

Responsibilities

Drive sales, conversion, and customer engagement through exceptional daily execution across all devices.
Implement data-led decision-making and continuous optimisation of the end-to-end trading experience.
Inspire, coach, and develop high-performing multi-category trading teams.
Define and implement the online trading strategy.
Ensure the site consistently reflects brand values while balancing commercial targets and evolving customer needs.
Oversee the full trading lifecycle, ensuring products launch accurately and on time.
Deliver commercial, marketing, and seasonal plans flawlessly.
Proactively use digital insights to influence cross-functional partners across Buying, Merchandising, Content & Imagery and Marketing.

Requirements

Proven leadership in online trading, ecommerce merchandising or digital commercial roles.
Strong grasp of ecommerce principles, journeys, behaviours and trading levers.
Highly data-driven, with strong analytical interpretation skills.
Excellent communicator with the ability to influence across BUs and central functions.
Experienced in leading high performing, multi-category teams in a fast-paced environment.
Strong understanding of product onboarding, CMS and PIM processes.
Knowledge of SEO, onsite search optimisation and UX principles.
Able to balance commercial priorities with customer and digital insight.

Work Type

12 month FTC

Benefits

20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
Competitive holiday allowance with the option to buy more.
Discretionary bonus schemes linked to your performance and ours.
Strong pension and life assurance to help plan for the future.
Tailored induction and training to support your development from day one.
Exclusive perks and savings through our M&S Choices portal.
Market-leading family policies, including parental, adoption and neonatal leave.
24/7 wellbeing support, including virtual GP access and mental health services.
One paid volunteer day a year to support a cause that matters to you.

About the Company

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day.
We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
That’s why we’re revolutionising how we work and offering our most exciting opportunities yet.
There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.
As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-driven colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial drive to join us on our journey.

Equal Opportunity

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.