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About the Role
Blue J is seeking a proactive, customer-focused Customer Success Manager to support its rapid growth. This role involves building and maintaining customer relationships, ensuring customers meet their usage goals for success and retention, and supporting a large SMB customer base through a mix of relationship-driven and digital strategies. The ideal candidate is curious, collaborative, has a knack for sales and growth, and is excited to play a key role in supporting Blue J's scaling as a leader in Generative AI for professional services.
Responsibilities
- Manage a high-volume portfolio of SMB accounts, acting as a trusted advisor and prioritizing actions using clear signals and repeatable playbooks.
- Achieve identified revenue targets.
- Proactively reach out and maintain regular communication with clients and decision-makers to cultivate relationships, ensure retention, and promote expansion.
- Establish and measure customer goals.
- Become a product expert and address customer inquiries.
- Train customers on how to use Blue J platforms, ensuring value delivery.
- Identify and take action to alleviate churn risk within the portfolio.
- Design and execute one-to-many customer success plays (email campaigns, usage nudges, training programs) using segmentation and filtering for efficient SMB portfolio support.
- Partner with Expansion Account Managers to surface qualified expansion opportunities through structured monitoring of customer signals.
Requirements
- 1-3 years in customer success, account management, or sales roles.
- Experience focused on relationship management and revenue retention/expansion is a plus.
- Exceptional presentation, written, and verbal communication skills.
- Strong organizational, analytical, and Project Management skills.
- Comfort managing large books of business and high activity levels while maintaining strong customer outcomes.
- Experience in high-volume SMB SaaS, e-commerce, or digitally scaled customer success environments is a strong plus.
- Ideally, some experience with and desire to work in an agile, start-up/scale-up environment.
- A growth mindset is essential.
- All candidates must be eligible to work in Canada.
Skills
- Customer Success
- Account Management
- Sales
- Relationship Management
- Revenue Retention
- Revenue Expansion
- Presentation Skills
- Written Communication
- Verbal Communication
- Organizational Skills
- Analytical Skills
- Project Management
- Agile Methodologies
- Start-up/Scale-up Environment Experience
- SMB SaaS
- E-commerce
- Digitally Scaled Customer Success
Location
- Toronto
- Hybrid
Work Type
- Hybrid
Experience Level
- 1-3 years
Salary/Compensations
- CAD $65,000-$80,000 per year plus $10,000 variable compensation
Benefits
- Competitive base salaries
- Stock options
- Great benefits package that covers you and your family
- Healthy work/life balance
About the Company
- Blue J is the leading generative AI solution for tax professionals and one of Canada's fastest-growing AI companies.
- Headquartered in Toronto, Blue J is a high-growth B2B SaaS company building industry-leading tax research software.
- The software helps accountants find accurate answers to complex tax questions with greater speed and confidence.
- Backed by a $122M USD Series D funding round, Blue J is scaling rapidly across North America and the UK.
- The company combines advanced technology with deep tax expertise to empower tax professionals.
- Blue J has a mission-driven culture where work directly advances clarity, efficiency, and accessibility in tax research.
- The company fosters a collaborative, ambitious, and supportive team environment that values innovation, respect, and fun.
Equal Opportunity
- We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply.
- We value inclusiveness and are an equal opportunity employer.
- We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We strive to create an inclusive and accessible hiring experience for all candidates.
- If you need any accommodations during the interview process, please let us know in your application.