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About the Role
The AVP, Claims - Mid-Market & Specialty will lead the national claims function for Sovereign’s mid-market and Specialty & MGA portfolio, providing strategic and technical leadership across claims delivery, complex loss management and financial outcomes. This role is accountable for ensuring exceptional claims execution, including coverage determination, reserve integrity, indemnity settlement and consistent technical quality across Canada. As a senior Claims leader, the AVP will set and champion claims standards, provide direction on complex and sensitive losses, and strengthen confidence with insureds, brokers and distribution partners. Working closely with Claims Enablement and cross functional partners, this role will also advance the adoption of tools, insights, processes and AI enabled capabilities that enhance efficiency, decision making and the overall claims experience.
Responsibilities
- Providing technical leadership on complex claims, including coverage interpretation, multi party liability allocation and major or sensitive losses, while setting and upholding consistent file handling standards.
- Chairing the Large Loss Committee and partnering with Actuarial to maintain timely, accurate and disciplined reserving, including reserve integrity, lifecycle accuracy, long tail casualty run off and formal leakage assessments.
- Leading regional claims delivery across Eastern, Western and Quebec Claims and National Claims Operations, ensuring accountability for service, productivity, technical quality, and bilingual service excellence in Quebec.
- Leveraging claims analytics to monitor internal and external costs, manage indemnity and expense outcomes, and translate performance insights into meaningful regional action.
- Building confidence with insureds, brokers MGA, and delegated authority distribution partners by delivering exceptional service, serving as the primary claims relationship contact, and representing Sovereign Claims at industry, partner and community events.
- Driving the adoption of tools, workflows and AI enabled capabilities in partnership with Claims Enablement, while championing continuous improvement and bringing a strong technical claims perspective to process, technology and reporting design.
- Building and retaining a high performing, technically strong team through recruitment, onboarding, coaching, development, succession and performance management, while fostering a one team culture of accountability, collaboration, agility and continuous learning aligned with Sovereign’s values.
- Maintaining strong claims governance and financial discipline by ensuring processes and controls meet regulatory and compliance requirements and contributing to claims budgets and the broader claims business plan.
Requirements
- Post secondary degree in Business, Commerce or a related field; an MBA is an asset.
- Chartered Insurance Professional (CIP) designation is required, with FCIP or CRM highly valued.
- 10 to 15+ years of complex and specialty commercial claims handling experience, with a strong focus on mid-market corporate segments.
- 7 to 10+ years of people leadership experience, including managing senior technical adjusters or technical directors within a national or multi regional environment.
- Deep technical expertise across complex automotive bodily injury, liability, property and E&O claims in Canada; experience with cyber claims and managing large national TPA relationships is an asset.
- Strong knowledge of the Canadian commercial insurance market, including mid market and specialty segments, broker and delegated authority distribution, provincial regulation, claims governance, budgeting, business planning and claims analytics.
- Proven strategic leadership, business and financial acumen, with the ability to build strong cross functional partnerships, influence and negotiate effectively, communicate with executive audiences, solve complex problems and adapt to evolving business needs.
- Proficiency in English is required.
- Detail oriented work that requires a high degree of mental concentration for extended periods of time.
- Will be subject to a background check as a condition of employment.
- Will handle sensitive information where a high degree of confidentiality and discretion is required.
- As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
Skills
- French is an asset
- Bilingualism in English and French is an asset
- AI enabled capabilities
- Claims analytics
- Continuous improvement
- Process design
- Technology design
- Reporting design
- Team building
- Recruitment
- Onboarding
- Coaching
- Development
- Succession management
- Performance management
- Accountability
- Collaboration
- Agility
- Continuous learning
- Claims governance
- Financial discipline
- Regulatory compliance
- Business planning
- Strategic leadership
- Business acumen
- Financial acumen
- Cross functional partnerships
- Influence
- Negotiation
- Executive communication
- Problem solving
- Adaptability
Location
- Canada
Work Type
- Hybrid
- Regular Full-Time
Experience Level
- 10 to 15+ years of complex and specialty commercial claims handling experience
- 7 to 10+ years of people leadership experience
Education Level
- Post secondary degree in Business, Commerce or a related field
- MBA is an asset
- Chartered Insurance Professional (CIP) designation is required
- FCIP or CRM highly valued
Salary/Compensations
- $142,526 - $237,544
Benefits
- Competitive salary
- Variable compensation
- Benefits
- Pension
- Paid time off
- Development programs
- Recognition programs
- Holistic approach to physical, mental, social, and financial wellness
- Opportunity to participate in incentive programs
About the Company
- At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution.
- We value diverse perspectives, bold ideas, and people who lift others up.
- Here, your initiative matters, and your efforts help build the resilience of the Canadian businesses and communities we serve.
- That shared commitment strengthens our culture and moves us forward — together.
- That’s the Crown Effect.
- Sovereign Insurance is part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.
Equal Opportunity
- This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.