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About the Role

The Senior Director of Workforce Development and Professional Advancement provides strategic and day-to-day leadership for CHASI’s workforce development, vocational rehabilitation, employment training, peer workforce, internship, job readiness, credentialing, and professional advancement initiatives. This role helps build pathways that support participant employment outcomes, peer advancement, staff development, contract compliance, and high-quality recovery-oriented services.

Responsibilities

Lead CHASI’s workforce development and professional advancement strategy across relevant programs, contracts, and service areas.
Oversee workforce development, vocational rehabilitation, job readiness, internships, training pathways, peer advancement, employment services, and related professional development initiatives.
Provide leadership for workforce-related contracts, staffing plans, scopes of work, deliverables, reporting requirements, service quality, and funder expectations.
Supervise and support workforce-related managers and staff, including vocational rehabilitation, job development, training, and workforce development roles.
Set clear expectations, coach staff, review productivity and quality data, and promote accountability, consistency, and strong communication across the team.
Use CHASI’s Electronic Health Record and other required platforms to run reports, monitor documentation, track outcomes, and support staff performance management.
Ensure participants receive high-quality assessments, individualized career planning, vocational counseling, job readiness training, resume and interview support, job placement assistance, and retention coaching.
Build and maintain partnerships with employers, training providers, educational institutions, government agencies, funders, and community stakeholders to expand employment, internship, apprenticeship, and work-based learning opportunities.
Oversee peer professional development pathways, including CRPA training, CRPA-P support, onboarding, recertification support, continuing education, mentorship, and advancement opportunities.
Ensure training programs have clear curricula, attendance standards, documentation expectations, outcome measures, and transition planning.
Use service data, participant outcomes, contract performance, and staff productivity reports to identify trends, gaps, risks, and opportunities for improvement.
Support overall operations for the Next Step Recovery Community and Outreach Center, a 24/7 program, in coordination with and under the leadership of the Vice President of Behavioral Health.
Represent CHASI with funders, workforce partners, employers, training entities, and community stakeholders.
Perform all functions in alignment with CHASI’s mission, vision, and core values.
Other duties as assigned.

Requirements

Master’s Degree in Rehabilitation Counseling, Social Work, Mental Health Counseling, Public Administration, Human Services, Education, or a related field.
Five to seven years of progressive leadership experience in workforce development, vocational rehabilitation, employment services, training, recovery services, behavioral health, nonprofit administration, or a related area.
At least three years of supervisory experience, including supervision of professional staff, supervisors, or multidisciplinary teams.
Experience managing government-funded programs, grants, contracts, budgets, scopes of work, deliverables, reporting, and monitoring preparation.
Ability to build systems, workflows, training structures, performance expectations, quality improvement processes, and accountability tools.
Strong written and verbal communication skills, stakeholder engagement, staff coaching, and cross-functional collaboration.
Strong data skills, including the ability to monitor program performance, identify service gaps, run and interpret reports, and use findings to guide decisions.
Effectively use an Electronic Health Record, reporting tools, and other digital platforms to monitor service delivery, review documentation, track outcomes, and support staff performance management.
Demonstrated ability to manage multiple priorities, deadlines, contracts, staff groups, and stakeholder relationships.
Knowledge of trauma-informed care, recovery-oriented services, harm reduction, participant-centered employment planning, culturally responsive supervision, and support for individuals facing barriers to employment.

Skills

Systems-minded leadership
Data analysis
Stakeholder engagement
Staff coaching
Cross-functional collaboration
Trauma-informed care
Recovery-oriented services
Harm reduction
Participant-centered employment planning
Culturally responsive supervision

Location

Staten Island

Work Type

Full-time

Experience Level

Senior level
5-7 years of leadership experience
3+ years of supervisory experience

Education Level

Master's Degree

Salary/Compensations

$70,000 - $80,000

Benefits

Generous paid time off (4 weeks vacation plus paid holidays, personal, and sick time)
Medical insurance
Dental insurance
Vision insurance
Supplemental benefits
Employer-provided basic life insurance
Employee assistance programs
Tuition reimbursement
Fitness reimbursement after 1 year of employment
Retirement plan with employer matching

About the Company

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve.
CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

Equal Opportunity

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff.
All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, creed, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.