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About the Role

We are seeking a Senior Program Manager to own hardware issue management for anomalies found during lab testing, on the production floor, and in the field, from intake through verified closure. This is a hands-on role based in the garage and test sites, in daily contact with the technicians, test operators, and field engineers who find problems and the engineers who resolve them.

Responsibilities

Own all the paths by which a hardware issue reaches engineering, covering the garage, the lab and test benches, vehicles in service, and supplier and incoming inspection findings.
Own the structure and administration of hardware issue tracking in Linear, including teams and projects, workflow states, label groups, issue templates, intake forms and routing, sub-issue and blocking relationships, and saved views for each audience.
Run the daily recurring triage on incoming issues, setting severity and priority, distinguishing one-off issues from potential trends, and assigning a named owner, a next action, and a committed date to every open issue.
Drive issues through to verified closure with the responsible engineering, manufacturing, supply chain, and field teams, defining closure evidence and reopening issues as needed.
Maintain the operating process behind the tracker, including severity and priority definitions, escalation paths, and service levels for triage and closure.
Publish hardware issue status on a fixed cadence, covering open volume and aging, closure rate against inflow, top issues by severity and by frequency, and blocked items with named owners, escalated with a recommendation.
Use Linear's GraphQL API, integrations, and automation rules to reduce manual entry and keep the record current, including Slack intake, status sync, and reporting generated from the tracker.

Requirements

Bachelor's degree in an engineering or technical field is required, with 6+ years in program management, engineering program management, or a comparable role. Equivalent hands-on experience will be considered in place of the degree.
Demonstrated ownership of an issue or defect management process end to end, from intake through triage to verified closure, in a hardware or physical product environment.
Experience administering an issue tracker, including workflow design, taxonomy and label structure, permissions, templates, and reporting views (Linear, Jira, or equivalent).
Experience migrating a team or organization onto a tracker or internal system, including data migration, cutover, and driving adoption.
Track record of driving cross-functional issues to closure against committed dates.
Working knowledge of structured problem solving, including 8D, 5-Why, fishbone, and root cause and corrective action, sufficient to judge whether an investigation is complete.
Experience working directly with technicians, test operators, or field service teams.
Demonstrated experience designing an operational process and measuring adherence to it.
Data fluency sufficient to report on tracker and fleet data directly, in SQL against fleet data and GraphQL or scripting against a tracker API.
Strong written communication across process documentation, escalations, and status reporting, for technical and executive audiences.
Ability to work onsite five days a week in San Francisco, with regular time in the garage and some travel to test and deployment sites.

Skills

Linear
Jira
GraphQL API
SQL
8D
5-Why
Fishbone
Root Cause and Corrective Action

Location

San Francisco

Work Type

Onsite

Experience Level

6+ years in program management
Senior

Education Level

Bachelor's degree in an engineering or technical field

Salary/Compensations

$140,000 - $170,000 per year

Benefits

Medical, Dental, Vision, Disability, and Life Insurance
Flexible Spending Account / Health Savings Account Options
401(k)
Equity
Sick Time, Unlimited Flexible Time Off, and Paid Holidays
Paid Parental Leave
Pre-Tax Commuter Benefit Plan
Team lunch in our SoMa office every Tuesday and Thursday

About the Company

Atoms is building the machines that power the next era of progress.
Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport.
Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.
This work requires deep integration across hardware, software, AI, operations, manufacturing, and real estate.
We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.
We are roboticists, engineers, operators, and builders.
We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.
If you want to work on hard problems with real-world impact, join us.
At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact.
We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist.
The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together.
Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.
Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate.
We do our best work together.

Equal Opportunity

Atoms accepts applications on an ongoing basis.