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About the Role
The Volunteer Manager is responsible for developing, coordinating, and overseeing MHASF’s volunteer and practicum programs. This position supervises and supports a combination of remote and in-person volunteers, including practicum students, Warm Line volunteers, and volunteers supporting in-person peer services.
Responsibilities
- Recruit, onboard, train, schedule, and support volunteers and practicum students.
- Provide ongoing supervision, coaching, and performance support to approximately five practicum students and five general volunteers.
- Coordinate remote practicum placements and ensure students meet program and university requirements.
- Develop and maintain meaningful volunteer opportunities across Warm Line, peer services, and administrative functions.
- Coordinate in-person volunteer shifts at the MHASF office, including use of designated volunteer workstations and Warm Line equipment.
- Manage the MHASF front desk during designated shifts, providing administrative support, and serving as a point of contact for visitors, staff, and volunteers.
- Provide weekend operational coordination and support for volunteer-supported Warm Line activities.
- Serve as an on-site point of contact for weekend Warm Line operations and escalate staff, safety, technology, or service issues to the appropriate supervisor.
- Maintain volunteer records, schedules, hours, training requirements, and other program documentation.
- Build an engaging, sustainable volunteer program that expands MHASF’s capacity to provide peer support and related services.
Requirements
- 3+ years of experience managing or coordinating volunteers, interns, programs, or teams, including recruitment, onboarding, scheduling, training, and ongoing support.
- 2+ years of supervisory or management experience.
- Experience developing or managing volunteer programs, preferably in a nonprofit, community-based, or human services setting.
- Deep familiarity with mental health peer support, peer recovery, and peer-led approaches, including self-determination, lived experience, and person-centered support.
- Experience working in mental health, behavioral health, peer support, social services, or a related field.
- Strong organizational, communication, and relationship-building skills with the ability to manage multiple priorities and support a diverse group of volunteers and practicum students.
- Experience providing coaching, feedback, and support to volunteers, interns, or staff.
- Ability to work Saturday through Wednesday, 9:00 am to 5:00 pm and work on site at 870 Market Street, Suite 658, San Francisco.
- Commitment to MHASF’s peer-led, voluntary, self-directed, and non-clinical approach to mental health support.
Skills
- Organizational skills
- Communication skills
- Relationship-building skills
- Coaching
Location
- Main Office - San Francisco, CA 94102
Work Type
- Full-time
- Exempt
- On-site
Experience Level
- 3+ years of experience managing or coordinating volunteers, interns, programs, or teams
- 2+ years of supervisory or management experience
Education Level
- Bachelor’s degree in social work, psychology, public health, human services, nonprofit management, or a related field, or equivalent combination of education and relevant experience
Salary/Compensations
- $75,000.00 - $80,000.00 Salary/year
- $79,000 annually