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About the Role
Reporting to the Director of Customer Operations, this role provides a consolidated view of improvement initiatives, progress, and results across Customer Operations. It acts as a central point for tracking project pipelines, managing action items, and maintaining documentation and reporting, while facilitating knowledge sharing across functions.
Responsibilities
- Maintain a centralized continuous improvement project pipeline, tracking project status, milestones, deliverables, and operational risks.
- Build and manage initiative trackers, performance dashboards, and executive reporting tools to provide updates for leadership reviews.
- Monitor action items and follow up with cross-functional task owners to ensure commitments, timelines, and deliverables are met.
- Document operational processes, lessons learned, and successful practices to standardize knowledge across Customer Operations.
- Identify project dependencies, process roadblocks, and workstream risks, escalating complex issues to leadership for timely decision-making.
- Coordinate cross-functional project meetings, progress reviews, and follow-up activities to build strong collaborative relationships across operations teams.
Requirements
- Undergraduate degree or diploma in Business Administration, Operations Management, Supply Chain, or a related field.
- Professional experience in project coordination, continuous improvement, or operations management, preferably within Customer Operations or Supply Chain.
- Proven track record of tracking project initiatives, managing timelines, and driving accountability across teams without direct authority.
Skills
- Advanced proficiency in data tracking and collaboration tools, specifically Microsoft Excel, PowerPoint, Teams, and SharePoint.
- Excellent analytical and problem-solving skills, with the ability to identify process inefficiencies and suggest operational solutions.
- Strong organizational and communication skills to effectively manage competing priorities and influence diverse, cross-functional stakeholders.
Location
- Ontario
Work Type
- Hybrid
Education Level
- Undergraduate degree or diploma in Business Administration, Operations Management, Supply Chain, or a related field
Salary/Compensations
- $50,900 to $67,800 Per Annum
Benefits
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
About the Company
- Spin Master is a leading global children's toy, entertainment and digital gaming company.
- Our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader.
- Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Equal Opportunity
- Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
- Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.