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About the Role
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.
Responsibilities
- Take incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
- Manage outgoing calls for callback management, A/Rs, and miscellaneous calls.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess the condition of rental vehicles upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Market the company while picking up and/or dropping off customers safely and courteously, and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- Sell optional protection products, upgrades, fuel options, and other additional equipment.
- Notify Management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment.
- Perform administrative and basic accounting functions, including research and billing support, accounts receivables, transfer and key logs, running miscellaneous reports, supply maintenance, and processing customer billing.
- Perform miscellaneous and backup job-related duties as assigned.
Requirements
- High school diploma or GED equivalent required.
- Some college preferred.
- Must have at least 1 year of prior customer service retail or administrative support experience.
- Must have a valid driver's license.
- Must be authorized to work in the United States and not require work authorization sponsorship.
- Must be able to work 40 hours per week (apart from religious observation).
- Must be at least 18 years old.
Location
- 350 Beach St San Francisco, CA 94133
Work Type
- Part-time
- Full-time
Experience Level
- 1 year prior customer service retail or administrative support experience
Education Level
- High school diploma or GED equivalent
- Some college preferred
Salary/Compensations
- $23 / hour based on a 40 hour workweek
Benefits
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
About the Company
- Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.
- Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.
- Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries.
- Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
- Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Equal Opportunity
- Equal Opportunity Employer/Disability/Veterans