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About the Role

At Philz, we’re doing something bigger than coffee - we’re growing leaders who Better People’s Days. As we open new stores in new communities, we're looking for Assistant General Managers (AGM) who want to grow with us. Our AGM roles are fantastic opportunities for continued growth in retail leadership, home office, and/or roasting plant positions.

Responsibilities

Oversee key components of store operations, including staffing levels, food costs, customer experience, and team performance
Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up
Ensure a store experience that is in line with Philz's core values and standards
Respond to customer feedback across all channels and take action to improve the store experience
Coach and evaluate team members, providing feedback and making decisions that support their growth
Lead the rollout of new initiatives and ensure your team is trained and ready

Requirements

2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment
1-2 years of experience in people programs such as hiring, training, and coaching team members
Previous experience in store-level rollouts of promotions and programs
Experience managing scheduling, inventory, payroll, and compliance
Strong experience supervising food safety and other risk management programs
Familiarity with financial controls, including labor and food cost management
Proficiency with Google Suite and Microsoft Suite
Schedule flexibility and willing and able to work a variety of days and shifts
Must secure a Food Manager certification OR complete the Philz Coffee Food Manager certification within the first 30 days of employment
Visual acuity
Bending, Reaching, Pulling, Pushing, Extending arms/hands for the majority of shift
Remaining upright on the feet, particularly for sustained periods of time
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

Skills

Google Suite
Microsoft Suite
Scheduling systems
Inventory systems

Education Level

Food Manager certification

Salary/Compensations

$29.00 - $33.00 per hour

Benefits

Paid vacation and sick time
Medical, dental, and vision insurance
401(k) with company match
Company-paid life insurance (plus optional family coverage)
FSA and HSA with company contribution
Hospital indemnity, accident, and critical illness insurance
Free mental health sessions through our Employee Assistance Program
A free drink and a free food item every shift
Discounts on beans, food, and merch
Free Philz swag
Opportunities for growth and advancement

About the Company

Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz are subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.