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About the Role
The IT Technician assists with installing and maintaining network file servers and network operating systems. They ensure routine backup copies of all files are made and securely stored. This role provides technical support to users regarding network system operations, troubleshoots network equipment problems, and performs equipment repair or upgrades as needed. Individuals are expected to be available during normal business hours and may occasionally vary their schedule or work overtime.
Responsibilities
- Assists with installation, configuration, maintenance, modification and operation of Local Area Networks.
- Provide technical support and assistance to network users, such as password resets and creating email accounts.
- Install PCs, software and peripheral equipment.
- Assist with PC, network configuration and cabling.
- Administer and maintain end user accounts, permissions and access rights.
- Install, configure, and maintain network cabling and other networking equipment.
- Assists with installation, configuration, maintenance and troubleshooting of network connected end-user hardware, software and peripheral devices.
- Management of computer labs, installing any software needed for each quarter and/or special events.
- Travel to off-site location may be required.
- Assists with ordering software, hardware and other supplies as required for the institutional computer network, personal computer, and computer labs.
- Assists with maintenance of the phone system.
- Assist with the setup of technology for meetings, orientation/in-services, conferences, events, etc.
- May perform other duties as needed.
- Install and assemble equipment required to run IT operations (e.g., nursing carts, Smart devices).
- Provide technical support and assistance to network users such as password resets and creating email, PCC, Casamba, Devero, Evident & other future accounts.
- Under the guidance of supervisor install, configuration computer imaging, deployment and set up of computer/laptop/mobile devices and Printers.
- Travel to off-site location may be required.
- May be required to work on-call hours.
- May work other non-technical duties as assigned.
- Job requires significant time for travel to different facilities.
- Must have valid California driving license.
Requirements
- Associate degree in computer science, data processing or related field preferred.
- Three years of networking experience is desired.
- Ability to install software and hardware on networking equipment and microcomputers.
- Familiarity with a variety of networking and personal computer software.
- Ability to troubleshoot and perform routine maintenance on servers, computers and peripheral equipment.
- Ability to communicate information to staff and the public in a clear and concise manner.
- Ability and desire to work as a member of a team.
- Ability to effectively present information in one-on-one and group situations to other employees and/or students of the organization.
- Able to anticipate the needs of others and work independently.
- Ability to focus on quality outcomes and adapt quickly to change as necessary.
- Ability to prioritize tasks and manage deadlines appropriately as directed by Supervisor.
- Good interpersonal skills.
- Must have valid California driving license.
Skills
- Networking
- Technical Support
- System Documentation
- Troubleshooting
- Equipment Repair
- Upgrades
- Analysis
- Judgment
- Attention to Detail
- Dependability
- Informal Communication
- Initiative
- Knowledge of Work
- Sensitivity
- Teamwork
- Technical/Professional Self-Development
- Work Standards
- Professional Appearance
- Software Installation
- Hardware Installation
- Networking Equipment
- Microcomputers
- Networking Software
- Personal Computer Software
- Server Maintenance
- Computer Maintenance
- Peripheral Equipment Maintenance
- Interpersonal Skills
- Quality Outcomes
- Adaptability
- Task Prioritization
- Deadline Management
- Universal Precautions
Location
- Kentfield San Francisco - San Francisco, CA
Work Type
- Full Time
- Day Shift
Education Level
- Associate degree in computer science, data processing or related field preferred.
Salary/Compensations
- $23.00 - $26.00 Hourly
About the Company
- The IT Technician assists with installing and maintaining network file servers and network operating systems; ensure that backup copies of all files are routinely made and securely stored at separate location; maintain system documentation.
- The position involves no direct patient care for a population of patients ages 18 and older.
- Age specific experience and/or special training and/or expertise are not required.