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About the Role
Sandbox VR is seeking a leader to manage venue operations, drive event strategy, and ensure exceptional guest experiences. This role involves team leadership, sales performance, and operational excellence in a dynamic entertainment environment.
Responsibilities
- Oversee all aspects of venue operations, including team leadership, scheduling, guest services, and VR tech management.
- Ensure smooth, safe, and consistently exceptional experiences for every guest.
- Drive operational excellence by maintaining cleanliness, safety, tech uptime, and customer satisfaction.
- Plan and execute in-venue events including private parties, corporate team-building experiences, tournaments, influencer showcases, and local community nights.
- Collaborate with Sandbox VR’s marketing and event teams to promote events and drive attendance through digital and grassroots efforts.
- Build partnerships with local organizations, schools, and companies to grow event bookings and brand presence.
- Plan, organize, and execute in-store events, product launches, and seasonal promotions to drive traffic and sales.
- Manage event logistics including vendor coordination, scheduling, supplies, and budget tracking.
- Promote events through local outreach, social media, and in-store materials to maximize attendance and engagement.
- Lead the team in preparing the store environment for events, ensuring visual merchandising and layout meet event standards.
- Track event performance and customer feedback to inform future event planning strategies.
- Act as the on-site lead during events, overseeing staff assignments, customer experience, and real-time problem solving.
- Ensure compliance with all safety, health, and company policies during event execution.
- Analyze event metrics and use insights to optimize performance, customer engagement, and repeat visits.
- Be the face of the venue—ensure every guest leaves with a story to tell and a desire to return.
- Actively gather and respond to guest feedback to continuously improve the Sandbox VR experience.
- Create a welcoming atmosphere that encourages social connection and group fun.
- Recruit, train, and develop a high-performing team of Guest Experience Guides and Leads.
- Foster a culture of excitement, ownership, and innovation.
- Lead by example through active floor presence, hands-on problem-solving, and consistent team communication.
- Drive revenue through upselling, event bookings, merchandise sales, and membership offerings.
- Manage budgets, payroll, and event-related expenses to ensure profitability.
- Monitor and report on key performance indicators (KPIs) related to operations and events.
Requirements
- 3–5 years of management experience in entertainment, hospitality, retail, or experiential venues.
- Proven experience planning, marketing, and executing successful in-person events.
- Passion for creating memorable experiences.
- Strong leadership, interpersonal, and team-building skills.
- Highly organized, detail-oriented, and comfortable managing multiple priorities.
- Tech-comfortable, with experience operating POS systems and basic hardware/software troubleshooting.
- Evening and weekend availability may be required depending on the business’ needs.
Skills
- Team Leadership
- Event Planning
- Event Execution
- Guest Services
- VR Tech Management
- Operational Excellence
- Sales
- Budget Management
- Marketing
- Partnership Building
- Customer Feedback Analysis
- Team Building
- Problem Solving
- POS Systems Operation
- Hardware/Software Troubleshooting
Location
- On-site
Work Type
- Full-time
Experience Level
- 3-5 years management experience
Salary/Compensations
- $65,000 - $76,000 a year
Benefits
- Robust Store Performance Commission Program
- Paid time off
- Sick time
- 401(k) + Match
- Medical, dental, vision, life, and disability insurance
- Health and wellness resources and discounts
- Commuter (Transit and Parking) Benefits
- Exclusive savings on entertainment, shopping, hotels, and more
- Promotion Potential
- Referral Bonus Program
- Employee Discounts and Free Sessions
About the Company
- Sandbox VR is the most advanced virtual reality experience in the world, bringing people closer together through world-class immersive experiences.
- Our mission is to bring people closer together through world-class immersive experiences.
- Guests step into our stores and use full-body motion tracking gear and Hollywood motion capture cameras to become the stars of their own movies.
- Groups freely roam large-open “holodecks” together, relying on each other to succeed in social experiences.
- Since launching in 2017, we’ve become the location-based VR industry leader.
- We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees.
- We value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively.
- We are building the future of entertainment.
Equal Opportunity
- Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- We are proud to be an equal opportunity workplace.