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About the Role
As a Production Manager, you will play a crucial role in the customer experience by facilitating the completion of work required to reunite clients with repaired or restored vehicles. You will manage the technical team and coordinate the flow of work within the Collision Center, aiming to improve profitability and create a positive work culture.
Responsibilities
- Plan, direct and control workflow within the collision centre to ensure repairs are completed on time while maximizing shop efficiency
- Reduce comebacks by coaching/aiding technicians to practice exceptional workmanship
- Monitor individual technician performance and set action plans to improve performance where required
- Conduct effective meetings and one on ones with team members
- Provide constructive coaching, feedback and communicate department goals and expectations in a manner that ensures team member success
- Provide exceptional customer service to our valued clients
- Manage professional relationships with both suppliers and clients
- Manage vehicle movement within the departments and ensure that all client vehicles are organized and in the proper place within the collision centre and are tracked using the Management System
- Understand the financial performance of the collision centre and address any operational concerns that could impact the success of the business
- Ensure Autobody Repair Technicians and Refinishing Technicians are repairing vehicles consistent with OEM specifications
- Mentor, coach, train and support the development of all associates in the collision centre
- Provide leadership and support to ensure the team is successful in achieving goals and objectives
- Ensure tools and equipment, including facility, are being serviced and maintained properly
- Demonstrate and champion a healthy and safe work environment
Requirements
- Experience as an Autobody Manager, Production Manager or Estimator
- Must have previous experience being a leader and in building and mentoring a successful team
- Strong understanding of collision centre and or dealership operational practices, budgeting and expense management
- A detailed understanding of Service and Parts operations
- Ability to be professional and deliver exceptional service to clients
- Excellent people management skills such as leadership, employee engagement, team development, interpersonal, coaching, mentoring, and supervisory skills
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills
- Strong organizational and time management skills
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
- A person of high integrity who is trusted by others and consistently honors their commitments
- Detail oriented, self-motivated and resourceful
- Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful
- Understanding of Provincial Safety code requirements for dealerships
- Must possess a valid driver's license and a safe driving history
Skills
- Excellent skills in Word, Excel and PowerPoint
- Highly skilled in standard office software (MS Office, SharePoint, etc.)
Location
- Toronto,ON
Work Type
- Full Time
- Immediate Hire
Education Level
- Post-Secondary education in a related discipline would be considered an asset
Salary/Compensations
- $50,000-$65,000 Annually
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Paid holiday and flex time for full time AutoCanada employees
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
About the Company
- Excellence Auto Collision - Midwest is part of a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces.
- Certified by 28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever.
- The ACX brand reflects our dedication to precision and excellence, ensuring every vehicle is repaired efficiently and returned to its original factory standards.
Equal Opportunity
- We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members.
- As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
- Our commitment extends to reaching out to individuals from various backgrounds and identities.
- We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities.
- AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities.
- If you need accommodation during the recruitment process, please inform your recruiter.