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About the Role
BSNB is seeking an enthusiastic Relationship Manager to join our team at a nationally recognized bank and a capital region Best Place to Work.
Responsibilities
- Provide client services and operational leadership within the branch.
- Grow market share through customer and employee satisfaction.
- Coach, motivate, and provide ongoing training in referrals, bank products, client experience, and customer excellence to branch employees.
- Handle staffing, management, coaching, and motivation of staff.
- Address complex service issues.
- Ensure security, audit, and compliance procedures are followed.
- Serve as the primary service provider and review client product needs.
- Cross-sell appropriate bank products and make referrals to other lines of business to meet branch goals.
- Facilitate complex banking transactions.
- Identify opportunities to expand existing customer relationships.
- Meet established branch sales goals.
- Provide leadership through coaching, training, and mentoring of branch staff, including ongoing timely performance feedback.
- Create a positive working environment focused on customer service and team development.
- Participate in community activities to network with clients and potential clients.
- Enforce or ensure compliance with all laws and regulations governing financial institutions.
Requirements
- Proven sales and leadership abilities required.
- Demonstrated organizational skills.
- Computer proficiency required.
Experience Level
- Two to three years' experience in banking or related management position.
- Additional supervisory experience preferred.
Education Level
- Associate's degree in business or related field required.
- Bachelor's degree preferred.
Benefits
- Medical, dental, vision.
- Company-paid life insurance.
- Voluntary insurances.
- 401(k) plan with a company match.
- Pension plan.
- Tuition reimbursement.
- Generous paid time off package.
- 11 paid holidays.
About the Company
- Established in 1838, BSNB proudly provides community banking to individuals, families, and businesses in the greater Capital Region.
- Thirteen full-service banking offices offer products and services and digital capabilities geared towards meeting market needs.
- As a community-minded financial institution, BSNB prioritizes giving back and volunteer work.
Equal Opportunity
- BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law.
- BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans.