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About the Role

BCG X is seeking a Product Owner at the Associate/Senior level to drive digital transformation with SFDC as a platform. This role focuses on B2B Sales, Customer Success technology, CRM Sales Cloud & Service Cloud implementation, and best practices.

Responsibilities

Determine the optimal strategy to identify highest value use cases to unlock GTM across Marketing, Sales, and Service.
Lead roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform.
Own multi-channel growth strategy based on marketing, sales, pricing, and digital self-service.
Define, execute, analyze, and optimize sophisticated Salesforce technical use case focused on pilot to scale mapping to quantitative impact.
Collaborate with X and core leadership to drive execution and implementation of identified use cases and roadmap.
Define and validate core KPIs that will be achieved through execution of the SFDC strategy and roadmap such as customer acquisition, retention, share of wallet, win rate, ROI etc. to drive the business.
Build unique capabilities around media, technology, customer journey, and Growth operating models.
Be agile and iterative in your approach, and relentless in your search for the next unexploited growth opportunity.

Requirements

2 - 6 years of professional experience in industry, consulting, or a relevant functional role.
Experience with Salesforce as well as other GTM tools like Marketo, Eloqua, or similar platforms.
Expert knowledge of CRM adjacent tools like 3rd party applications, managed packages, and expert in navigating PPT and Excel.
Proven ability to evaluate business and technical trade-offs (effort vs. value), resolve conflicts, and make critical choices on functionality, user experience, and technical implementation to maximize value and meet business objectives.
Experience collaborating with cross-functional stakeholders to establish a clear vision and strategy for the CRM modernization project and to collect and prioritize requirements.
Experience defining business goals, user needs, and market demands to define a product’s direction.
Experience collaborating with development teams, serving as the primary point of contact between business stakeholders and the technical teams.
A passion for B2B sales, marketing, service, driving customer adoption, bringing products to market, and scaling digital products and services.
Understanding of business outcomes and associated KPIs that will be impacted by product features in order to contribute to overall program value case.
Ability to think strategically and creatively: analyze, synthesize, recommend and take actions.
Previous sales, marketing, or service delivery experience focused on user acquisition, retention and other growth levers proliferating B2B facing digital products and services.
Expert communication, presentation, and material preparation skills required.
Previous experience at a professional consulting company highly desired.
Must live within a reasonable commuting distance of your home office.
Expected to be in the office as directed.
Requires extended working hours at times.
Work often requires travel to client sites.
Any degree programs (including part-time) must be completed before starting at BCG.

Skills

Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Revenue Cloud
B2B Sales
Campaign to Cash
Sales Enablement
Sales Automation
Sales Technologies
Dynamics
SalesLoft
BI
Analytic & Recommendation Technologies
Tableau
PowerBI
CRM Analytics
Python
Core B2B Sales Models
Digital Engagement Channels
Email
eCommerce
Virtual Engagement
Marketo
Eloqua
PPT
Excel

Location

Boston
Brooklyn
Chicago
Dallas
Los Angeles
Miami
New York
Pittsburgh
San Francisco
Seattle
Manhattan Beach

Work Type

Onsite
Hybrid

Experience Level

Associate
Senior
2 - 6 years

Salary/Compensations

Associate: $139,500-$155,000 USD
Senior: $200,000 USD

Benefits

Zero-dollar ($0) health insurance premiums for BCG employees, spouses, and children.
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs.
Dental coverage, including up to $5,000 in orthodontia benefits.
Vision insurance with coverage for both glasses and contact lenses annually.
Reimbursement for gym memberships and other fitness activities.
Fully vested Profit-Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan.
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement.
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month).
Paid sick time on an as needed basis.

About the Company

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
We’re a diverse team of more than 3,000 tech experts united by a drive to make a difference.
Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today.
We go beyond what was once thought possible, creating new and innovative solutions to the world’s most complex problems.
Leveraging BCG’s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career.
Together, we strive to create solutions that will positively impact the lives of millions.

Equal Opportunity

BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.