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About the Role
Own full-cycle hiring for customer-facing and go-to-market teams, partnering directly with hiring managers to define roles, build pipelines, and close candidates.
Responsibilities
- Own full-cycle recruiting for Implementation Managers, Customer Success Managers, and Marketing roles, from intake to signed offer.
- Run intake meetings with hiring managers to define the profile, must-haves, interview loop, and scorecards.
- Source passive candidates through LinkedIn, referrals, communities, and targeted outreach; build pipelines ahead of need.
- Screen candidates for both skill and fit, including technical aptitude for implementation and client-facing judgment for CS.
- Coordinate interview loops and keep candidates and hiring teams informed at every stage.
- Manage offers end to end: compensation benchmarking, negotiation, and closing.
- Track funnel metrics (time to fill, pass-through rates, offer acceptance, source quality) and share them with hiring managers.
- Deliver a candidate experience that reflects our brand, whether or not someone gets the job.
- Help improve recruiting processes, job descriptions, and interview training as the team scales.
Requirements
- 3–6 years of full-cycle recruiting experience, ideally at a B2B SaaS company or agency.
- A track record hiring for customer-facing or go-to-market roles such as Customer Success, Implementation, Account Management, or Marketing.
- Strong sourcing skills and comfort reaching out to passive candidates.
- Ability to act as a trusted advisor to hiring managers, including pushing back on unrealistic requirements.
- Hands-on experience with an ATS (Ashby, Greenhouse, Lever, or similar).
- Clear, warm communication and excellent organization across multiple open roles.
- Comfort with ambiguity in a fast-moving, scaling environment.
- Previous hiring experience in finance or accounting (e.g., accountants, controllers, FP&A), especially for candidates with CPA or audit backgrounds.
- Previous hiring experience in marketing (e.g., product marketing, demand gen, content, brand).
- Experience building a recruiting function at an early-stage or high-growth startup.
Skills
- Full-cycle recruiting
- Sourcing
- Candidate screening
- Interview coordination
- Offer management
- ATS proficiency
- Communication
- Organization
- Hiring for customer-facing roles
- Hiring for go-to-market roles
- Hiring for finance/accounting roles
- Hiring for marketing roles
- Recruiting function building
Experience Level
- 3-6 years