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About the Role

This role involves ensuring the safety, security, and smooth operation of athletic facilities, providing excellent customer service, and performing general maintenance and support tasks.

Responsibilities

Monitor facility access and ensure compliance with regulations.
Conduct regular walk-throughs to identify and report safety, security, and maintenance issues.
Respond to emergency situations, including first aid and evacuations.
Perform lock-up procedures and ensure facilities are cleared.
Provide information on facilities, schedules, memberships, and services.
Handle customer inquiries, complaints, and requests for assistance.
Manage equipment and towel services.
Book squash and tennis courts.
Prepare and maintain laundry services.
Operate and perform minor maintenance on commercial laundry machines.
Maintain inventory of supplies and equipment.
Handle hazardous chemicals safely.
Set up and dismantle equipment for programs and events.
Store equipment and materials in an organized manner.
Perform repairs, cleaning, and preventative maintenance on fitness equipment.
Maintain various operational logs.
Clean and maintain locker rooms.
Perform seasonal locker clean-outs.
Ensure cleanliness and sanitization of work areas.
Receive and log incoming deliveries.
Liaise with contractors, rental groups, and emergency services.
Assist with staff orientations and training.
Provide guidance to apprentices and interns.
Assist with mailings and promotions.
Provide input on operational procedures and projects.

Requirements

Completion of Grade 12 or acceptable equivalent combination of education and experience.
Must successfully complete a current recognized Standard First Aid, AED, and CPR certificate within the probationary period.
A minimum of one year of related experience in a customer service-oriented position.
Familiarity with athletic facilities, equipment, and/or programs.
Basic computer skills.
Ability to perform essential physical functional requirements of the position.
Excellent oral communication skills.
Considerable public relations skills, diplomacy, and tact.
Conflict management skills.
Ability to deal calmly with angry or upset individuals.
Basic reading and writing skills.
Ability to exercise good judgment and initiative.
Ability to resolve problems.
Ability to participate effectively within a team.
Understanding of diversity and equity issues.
Demonstrated ability in following written and oral instructions.
Demonstrated ability in dealing courteously and effectively with students, University staff, faculty, the public, and team members.
Demonstrated ability to provide information in a clear and concise manner.

Skills

First Aid
AED
CPR
Customer Service
Athletic Facilities
Athletic Equipment
Athletic Programs
Basic Computer Skills
Oral Communication
Public Relations
Diplomacy
Tact
Conflict Management
Problem Solving
Teamwork
Diversity and Equity Awareness
Following Instructions
Courteous Interaction
Clear and Concise Information Delivery

Location

St. George (Downtown Toronto)

Work Type

Full-Time
Sunday 8:15 am - 4:45 pm
Monday - Thursday 2:30 pm - 11:00 pm

Experience Level

Minimum of one year of related experience

Education Level

Grade 12 or acceptable equivalent
Current recognized Standard First Aid, AED, and CPR certificate

Salary/Compensations

Job Rate: $26.56/hr

About the Company

Faculty of Kinesiology & Physl Ed.
University of Toronto