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About the Role

The Campus Behavioral Health Navigator supports access to behavioral health services for students and families by coordinating school-based and virtual care activities, facilitating tele behavioral health appointments, and navigating patients through intake, referral, and follow-up processes. This role serves as the primary non-clinical point of contact between the health system and participating schools, ensuring operational alignment, documentation accuracy, and compliance with HIPAA, program standards, and applicable school district policies.

Responsibilities

Travels to schools within the designated service area to support student participation in virtual behavioral health appointments.
Provides basic telehealth technology setup and troubleshooting in coordination with school staff.
Facilitates guardian participation as required and coordinates student availability with school personnel.
Ensures adherence to HIPAA, program requirements, and school district policies.
Adjusts travel and on-site support based on clinical volume and academic calendars.
Acts as the primary non-clinical point of contact for schools hosting on-site services.
Coordinates scheduling and logistical needs with school administrators and support staff.
Builds and maintains productive working relationships with participating schools.
Communicates program workflows, requirements, and updates clearly and professionally.
Gathers required demographic and consent documentation to establish patient charts in the electronic health record.
Assists with intake workflows, referral coordination, and discharge support under established protocols.
Supports families via phone, email, or other approved methods when assistance is needed with forms, access, or language barriers.
Ensures timely, accurate documentation of protected health information in compliance with policies and regulations.
Assists with scheduling, rescheduling, and appointment confirmation for virtual behavioral health visits.
Collaborates with care coordinators, supervisors, and clinicians to prevent scheduling conflicts.
Communicates appointment details accurately to families and school partners.
Escalates issues that may impact access or continuity of care.
Provides cross-coverage for related school-based behavioral health initiatives (e.g., YAM) as assigned.
Participates in school-based outreach or engagement events as needed.
Reinforces awareness of behavioral health resources and care pathways.
Reports concerns, barriers, or operational issues to supervisor in a timely manner.
Assists in identifying solutions to non-clinical issues affecting patient care or program delivery.
Participates in team meetings, training, and quality improvement activities.
Assists with onboarding or informal training of new program staff or temporary coverage roles.
Supports special projects related to school-based or tele behavioral health services.
Participates in continuing education or compliance training as required.
Adheres to internal controls and reporting structure.
Performs related duties as required.

Requirements

Bachelor’s degree in behavioral health–related, social services, education, public health, psychology, human services, or a related field, or equivalent relevant experience.
Minimum of 3 years of applicable experience in healthcare support, behavioral health services, patient navigation, care coordination, school-based programming, or community-based services.
Proficiency in electronic systems including but not limited to Google Suite, Trayt, Athena or Epic, Calendly.
Bilingual (English/Spanish) proficiency.
Experience supporting healthcare payer or provider operational workflows, such as provider order entry, referral processing, eligibility verification, or visit preparation.
Prior experience working in a school-based or educational environment, including coordination with educators, administrators, or campus support staff.
Working knowledge of medical and behavioral health terminology; familiarity with medical coding concepts or encounter documentation processes preferred.
Experience navigating inter-organizational coordination, such as collaboration between healthcare systems, schools, or community partners.
Certified Community Health Worker (CCHW).
Behavioral Health Navigator or Care Coordination certification.
CPR/BLS (if patient-facing duties require).

Skills

Customer Focus
Understanding of patient- and family-centered care principles.
Responds promptly and professionally to student, family, school, and clinician needs.
Maintains a respectful, supportive presence during sensitive interactions.
Interpersonal Savvy
Understanding of trauma-informed and developmentally appropriate communication.
Awareness of school environments, family dynamics, and interdisciplinary healthcare teams.
Maintains professionalism and composure across varied environments.
Listening
Familiarity with motivational and supportive communication techniques.
Awareness of how stress, anxiety, or crisis may impact communication.
Accurately captures concerns expressed by families, students, and school partners.
Peer Relationships
Understanding of interdisciplinary care team roles and workflows.
Collaborates effectively with clinicians, care coordinators, supervisors, and school personnel.
Maintains positive working relationships across departments and partner organizations.
Organizing
Understanding of scheduling workflows, referral processes, and documentation requirements.
Familiarity with electronic health records and tracking tools.
Manages multiple appointments, referrals, and follow-ups across different school sites.
Learning on the Fly
Willingness to learn new program requirements, technologies, and workflows.
Understanding that school-based and telehealth environments may evolve.
Incorporates feedback from supervisors and team members.
Integrity and Trust
Knowledge of HIPAA, confidentiality, and privacy standards in healthcare and school-adjacent environments.
Awareness of ethical boundaries in non-clinical support roles.
Escalates concerns appropriately and transparently.

Location

AUSTIN, TX

Work Type

Full-time
Onsite

Experience Level

3 years of applicable experience

Education Level

Bachelor's degree

Salary/Compensations

$44,622 + depending on qualifications

Benefits

Teacher Retirement System of Texas (TRS)

About the Company

Dell Medical School is seeking four Campus Behavioral Health Navigators.
This is a state-funded position with an end date of August 31, 2027, renewable based on availability of funding, work performance, and progress toward goals.
The University of Texas at Austin uses E-Verify to check the work authorization of all new hires effective May 2015.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Equal Opportunity

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.