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About the Role

Dell Medical School is seeking a Manager, Clinical Research Financial Operations to manage day-to-day centralized clinical research operations within the Clinical Trials Office (CTO). This role supports consistent execution of clinical trial workflows, oversees research coordinator pools and operational staff, and ensures compliance with federal regulations and institutional policies.

Responsibilities

Manages day-to-day operations of centralized clinical research services including study start-up, trial coordination, regulatory workflows, and recruitment support.
Implements operational procedures, service workflows, and performance expectations established by the CTO.
Supports the development and maintenance of standard operating procedures (SOPs), job aids, and guidelines for clinical research operations.
Monitors key operational metrics such as study activation timelines, coordinator workload, regulatory submission timeliness, and enrollment progress.
Identifies process gaps and recommends operational improvements to enhance efficiency and compliance.
Supervises centralized research coordinators and operational staff, including hiring, onboarding, training, performance evaluation, and day-to-day oversight.
Assigns coordinator resources to studies based on protocol complexity, enrollment expectations, and departmental needs.
Ensures consistent application of operational standards, documentation practices, and participant management workflows.
Supports workforce development, competency assessment, and professional growth for coordinators and operational staff.
Contributes to workforce planning and resource-allocation strategies to meet institutional research demands.
Oversees operational components of feasibility review, study intake, and activation readiness activities.
Coordinates with contracting, coverage analysis, budgeting, IRB, regulatory, Epic Research, and CTMS teams to ensure timely activation.
Tracks start-up progress, monitors milestones, and identifies operational barriers affecting study initiation.
Implements activation workflows, communicates expectations to study teams, and supports continuous improvement efforts.
Oversees regulatory submission activities including initial submissions, amendments, continuing reviews, and safety reporting.
Ensures compliance with institutional policies, FDA regulations, ICH-GCP guidance, and federal research requirements.
Supports operational readiness for audits, inspections, and sponsor monitoring visits.
Assists with oversight of investigator-initiated studies, including documentation, compliance tracking, and submission coordination.
Supports centralized recruitment strategies and participant engagement initiatives.
Coordinates with research technology platforms including Epic Research, CTMS, and eRegulatory systems to support operational workflows.
Ensures research systems are used consistently to document study activity, support regulatory compliance, and maintain reporting accuracy.
Participates in CTMS and EHR upgrade testing, workflow redesign, and go-live support.
Represents clinical research operations on institutional committees and cross-functional workgroups.
Performs operational analyses to investigate defects or barriers affecting study performance.
Assists with onboarding new departments into centralized research operational workflows and systems.
Adheres to institutional internal controls and reporting structures.
Performs other related duties as assigned.

Requirements

Bachelor’s degree in Healthcare Administration, Public Health, Life Sciences, Nursing/Allied Health, Business Administration, or related field.
5 years of experience in clinical research operations, clinical coordination, start‑up, regulatory management, or related clinical research activities.
Experience supporting study lifecycle activities including feasibility review, activation, study conduct, and close‑out.
Experience working with CTMS, eRegulatory systems, and/or EHR research modules such as Epic Research.
Master’s degree in Healthcare Administration, Public Health, Business Administration, or related field.
Supervisory experience or team-lead experience overseeing clinical research staff or operational workflows.
7 years of experience in academic medical center or large health system research operations.
Experience scaling or supporting centralized coordinator pools, start‑up units, recruitment services, or regulatory service lines.
Experience supporting FDA inspections, sponsor audits, or institutional compliance reviews.
ACRP or SOCRA certification (CCRP, CCRC, or equivalent)
CIP (Certified IRB Professional)
CRA (Certified Research Administrator)
Certification or proficiency with Epic Research, CTMS platforms (e.g., OnCore), or equivalent research systems
GCP or FDA‑regulated research training/certification
Handles confidential participant, institutional, and regulatory information responsibly.
Escalates potential noncompliance promptly and documents appropriate operational decisions.
Maintains transparency while safeguarding PHI and sensitive research information.
Implements standardized workflows to support efficient clinical trial execution.
Supports process improvements and updates SOPs, job aids, and training materials.
Works with Research IT and operational teams to optimize CTMS, EHR research modules, and eRegulatory workflows.
Monitors operational performance and ensures service levels are met.
Tracks workload distribution across coordinator pools and operational teams.
Uses performance metrics to identify improvement needs and coach staff.
Investigates operational issues using protocol documentation, regulatory requirements, and workflow analysis.
Implements sustainable solutions through workflow modifications and training.
Collaborates across departments to resolve study‑level obstacles.
Supports investigators and study teams with clear processes and predictable timelines.
Balances operational efficiency with regulatory and institutional requirements.
Builds strong working relationships with clinical departments, regulatory offices, finance, and research teams.
Communicates clearly with investigators, coordinators, staff, sponsors, and institutional partners.
Translates regulations and institutional policies into actionable operational guidance.
Presents operational updates and findings to leadership as needed.
Maintains effectiveness in dynamic, evolving research environments.
Provides guidance on complex studies and operational decisions with incomplete information.
Helps maintain operational continuity during system changes or workflow transitions.
Autonomous Decisions: Prioritizes operational work queues including start‑up tasks, regulatory submissions, and coordinator assignments.
Autonomous Decisions: Allocates coordinator resources based on study complexity and operational need.
Autonomous Decisions: Implements workflow updates, training, and SOP changes within established governance.
Autonomous Decisions: Interprets institutional policies and regulatory guidance for routine operational scenarios.
Autonomous Decisions: Resolves day‑to‑day operational issues affecting study conduct.
Requires Higher‑Level Approval: Initiates formal regulatory or compliance escalations.
Requires Higher‑Level Approval: Approves significant operational changes affecting enterprise research systems.
Requires Higher‑Level Approval: Recommends major changes to institutional coordinator models or operational procedures.
Requires Higher‑Level Approval: Approves major resource reallocations, expansion requests, or new service line development.
Standard office environment
Repetitive use of keyboard and computer
May have occasional exposure to clinical environments or occupational hazards (e.g., PHI, radiation, hazardous medications, or patient interactions)
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
Documents need to be presented no later than the third day of employment.
Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).

Skills

Clinical research operations
Clinical coordination
Study start-up
Regulatory management
CTMS
eRegulatory systems
EHR research modules
Epic Research
Process Management
Managing and Measuring Work
Problem Solving
Customer Focus
Communicating Effectively
Dealing with Ambiguity

Location

AUSTIN, TX

Work Type

Full-time
Grant-funded

Experience Level

Manager
5 years of experience
7 years of experience

Education Level

Bachelor's degree
Master's degree

Salary/Compensations

$88,516 +

Benefits

Teacher Retirement System of Texas (TRS)

About the Company

Dell Medical School is seeking a Manager, Clinical Research Financial Operations.
This is a 3-year grant-funded position with an end date of September 30, 2029, renewable based on availability of funding, work performance, and progress toward goals.
The Manager, Clinical Research Financial Operations manages day‑to‑day centralized clinical research operations within the Clinical Trials Office (CTO) and supports consistent execution of clinical trial workflows across participating departments.
Reporting to the Senior Manager, Clinical Research Operations, this role oversees research coordinator pools and operational staff responsible for study start‑up execution, regulatory submissions, trial coordination activities, and participant recruitment support.
The Manager implements standardized operational procedures, ensures compliance with federal regulations and institutional policies, and supports efficient activation and execution of clinical trials.
This role collaborates closely with investigators, departmental research units, regulatory offices, research finance, and clinical operations to ensure high‑quality study conduct and operational readiness across the institutional research portfolio.
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.