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About the Role

Western Union is seeking a Vice President, Digital Wallet to lead the digital wallet portfolio and translate the company's modernization vision into a differentiated, secure, and scalable wallet proposition that drives customer acquisition, engagement, retention, and revenue growth.

Responsibilities

Own the global digital wallet strategy, customer value proposition, priority segments, business model, product vision, investment priorities, and 1- to 2-year roadmap.
Align wallet priorities with enterprise objectives for customer growth, digital adoption, engagement, retention, revenue, and operational efficiency.
Lead end-to-end product and platform execution across discovery, prioritization, design, engineering, release planning, go-to-market readiness, launch, scaling, and lifecycle optimization.
Oversee wallet experiences and enabling capabilities, including APIs, data, ledger, settlement, reconciliation, identity, tokenization, authentication, fraud controls, and partner integrations.
Own the end-to-end operating performance of the wallet portfolio, including wallet operations, escalation resolution, account closures, escheatment, disputes, and other supporting processes, while partnering across Operations, Compliance, Risk, and Technology to improve controls, customer outcomes, and operational efficiency.
Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation.
Manage internal and external product operations, ensuring seamless integration and performance across multiple channels.
Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
Ensure the wallet roadmap leverages and informs shared platform capabilities across mobile applications, payments, customer identity, fraud and risk management, APIs, and customer engagement.
Own portfolio outcomes across acquisition, activation, monthly active users, retention, transaction frequency and value, revenue, margin, and cost to serve.
Use customer insights, market intelligence, experimentation, emerging technologies, and AI-enabled capabilities to improve the customer experience and strengthen competitive differentiation.
Establish an executive scorecard and operating cadence, using performance reviews to remove friction, improve conversion, strengthen unit economics, and reallocate investment to the highest-value opportunities.
Partner with Technology, Compliance, Privacy, Fraud, Cybersecurity, Enterprise Risk, Treasury, Operations, Marketing, Finance, and regional leaders to embed controls throughout the wallet lifecycle.
Ensure launches and material changes meet applicable regulatory, financial crime, consumer protection, data, technology, operational readiness, and resilience requirements.
Develop Directors and Managers, build succession and talent depth, establish clear accountabilities, and foster an empowered, inclusive, customer-centric culture.
Own and manage strategic relationships with payment networks, financial institutions, sponsor banks, technology providers, fintechs, merchants, and other ecosystem partners, including partner selection, commercial negotiations, contracting, integration, performance management, and ongoing relationship governance.

Requirements

12+ years of progressive experience in product management, platform strategy, payments, fintech, digital commerce, or a related financial services discipline.
5+ years of experience leading leaders or multidisciplinary product organizations.
Demonstrated experience owning a major product portfolio or platform from strategy through scaled commercialization across multiple markets.
Deep expertise in digital wallets, payments product strategy, platform roadmaps, customer journeys, product discovery, business cases, portfolio economics, product analytics, experimentation, and agile delivery.
Strong understanding of payment authorization, clearing, settlement, reconciliation, APIs, partner integrations, tokenization, authentication, identity, fraud, privacy, cybersecurity, and regulatory risk.
Working knowledge of cloud architecture concepts, data platforms, mobile ecosystems, open banking, and cross-border payment models.
Proven ability to translate customer, competitive, technical, financial, operational, and regulatory inputs into clear priorities and scalable decisions.
Strong enterprise leadership, executive communication, stakeholder influence, negotiation, financial acumen, change leadership, talent development, and decision-making under ambiguity.
Demonstrated success leading across cross-functional, global, and matrixed environments.

Skills

Digital wallet expertise
Payments expertise
Platform strategy
Customer experience expertise
Commercial acumen
Financial acumen
Product management
Platform strategy
Fintech
Digital commerce
Payment authorization
Clearing
Settlement
Reconciliation
APIs
Partner integrations
Tokenization
Authentication
Identity management
Fraud prevention
Privacy
Cybersecurity
Regulatory risk management
Cloud architecture
Data platforms
Mobile ecosystems
Open banking
Cross-border payment models
Executive communication
Stakeholder influence
Negotiation
Financial acumen
Change leadership
Talent development
Decision-making
Cross-functional leadership
Global leadership
Matrixed environment leadership
AI-enabled capabilities
Emerging technologies

Location

Hybrid

Work Type

Hybrid

Experience Level

12+ years of experience
5+ years of experience leading leaders

Education Level

Bachelor’s degree in business, finance, technology, engineering, economics, or a related field required.
MBA or relevant advanced degree (Preferred)

Salary/Compensations

$480,000-$520,000 per year

Benefits

Short-term incentives
Multiple health insurance options
Accident and life insurance
Access to best-in-class development platforms
Paid Time Off
Medical, Dental and Life Insurance
Tuition Assistance Program
Student Loan Repayment (below manager level only)
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401K plan

About the Company

Western Union is a global financial services company.

Equal Opportunity

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.